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Kore.ai Launches Conversational Ai-powered Voice Gateway On Genesys Appfoundry
Kore.ai, a global leader in generative and conversational AI platforms, has introduced its Kore.ai Voice Gateway for Genesys Cloud CX as a Premium Application on Genesys AppFoundry. Genesys AppFoundry is a marketplace offering a curated selection of solutions to enhance customer and employee experiences. This integration enables Genesys customers to provide exceptional customer service within their contact centers by leveraging generative AI-powered conversational IVR. The Voice Gateway efficiently routes interactions, offers 24/7 customer support, and enables personalized self-service, ultimately boosting customer satisfaction and contact center efficiency. Kore.ai is known for its Experience Optimization Platform, combining conversational AI, contact center AI, and Insights AI to improve customer satisfaction and operational efficiency. It also incorporates Large Language Models like OpenAI's GPT-3 for knowledge AI. This "Better Together Strategy" enhances customer service and contact center operations.
Kore.ai is dedicated to helping customers deliver outstanding experiences, and their CEO, Raj Koneru, highlights ...
... the critical role of generative AI and conversational AI in improving brand performance. The Kore.ai Voice Gateway for Genesys Cloud CX offers quick setup and can be configured to complete a call center solution. To discover more about this integration, visit Kore.ai's listing on the Genesys AppFoundry site. Kore.ai is a prominent provider of AI technology with a no-code platform, trusted by numerous partners and Fortune 2000 companies. They aim to help enterprises implement AI strategies responsibly and effectively. Headquartered in Orlando, Kore.ai has a global presence to support its customers in various regions.
Read More - https://www.techdogs.com/tech-news/pr-newswire/koreai-launches-conversational-ai-powered-voice-gateway-on-genesys-appfoundry
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