Cloud Telephony Service

By Author: CallerDesk
Total Articles: 1
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Acquire More Customers Faster With Feature-rich Call Analytics
Effective Call & Lead flow automation solutions for Enterprises & SME’s

cloud phone numbers
Place and take calls, anywhere
Get cloud phone numbers & instantly Handle calls on the go.

Take Tourplus signcall routing strategies
Assign & Grow your team
Automate the Best Experience via different call routing strategies

Take Tourequals to signcloud business communication services
Track performance & Optimize ROI
Increase the impact of calls from marketing on sales pipeline & revenue

Take Tour
Actionable insights
For businesses that value exceptional customer support,CallerDesk helps you to personalize & optimize the caller & user experience.

call sign
Was the call answered
Analyse budget to the digital & offline campaigns driving high-quality sales calls

multiple marketing methods
Is the caller a sales lead
Maximize full value of the calls by tracking responses of multiple marketing methods.

callers to customers
...
... Did they convert and why
Know which ad & sales strategy convert the most prospects callers to customers

Optimize ROI
Should you retarget them
Optimize ROI by retargeting callers with best ad campaign based on the outcome of their call.

Predict periods of high call volumes
Who to call back right away
Predict periods of high call volumes and agent appropriately to meet demand

Grow sales with call responses
How did the agent perform
Grow sales with call responses showing which close the most sales, which underperform, and why

Features
Increase your company employee’s efficiency by automatically retrieve customers call history & providing personalize user experience.

IVR Journey
Toll-Free-Number
Enable your customers to call you free to contact & track and record every call which they have made 24*7 with advance call analytics & routing strategies and sticky functionality.

IVR Journey
Virtual Number
Virtual Number is designed especially for businesses to help them intelligently manage callers and for automate self-service options including time based schedule, agent break, deep call analytics.

IVR Journey
Cloud Call Centre
This solution is to provide complete call centre solution on the cloud where you can track, record all of your customer support executives in real time along with advanced agent & Break module.

IVR Journey
App/Platform Based Click-to-Call
Desk Click is a cloud-based Click to Call solution which helps companies to get connected with their website or app visitors in real-time, without actually dialing the number.

IVR Journey
Auto Voice Dialer
It can be used to interact with your existing customers, through call patching with your support team automatically, with the agent first, and then to your customer for a call patch.

IVR Journey
Desk Ring
Desk Ring is a cloud-based missed call alert service, which helps companies to organize Vote and Poll system, Get instant feedback and help to track lead generation activities.

IVR Journey
Voice Broadcast
Desk Voice is a cloud-based transactional auto voice broadcast solution which helps companies to send recorded voice messages to multiple phone numbers simultaneously.

IVR Journey
Voice Auto Survey
Collect valuable feedback from your existing customer database and analyze their satisfaction from service through our Bulk auto survey and individual feedback survey feature.

IVR Journey
SMS/Voice Based Authentication
Two-Way authentication is a ‘One-Time Password’ that is randomly generated and sent to the client provided mobile number via SMS and voice call for number validation.

IVR Journey
Mini Lead CRM
Use our In-build Mini CRM with live call screen to add, edit and view existing saved customers in the platform as well to as to upload, download all customers list with details.

https://callerdesk.io/