Benefits Of Your Own Ip Pbx Solution To Transform Your Enterprise Operations

By Author: Josh
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Enterprise operations need the best communication platform. Certainly, VoIP is the best thing that has happened to business and IP PBX simply transforms enterprise operations across the board. Current IP PBX software is much more than plain voice telephony. It is the all-in-one communication and collaboration platform you just cannot do without.

If you are planning to implement an IP PBX system, there are different options available to choose from. You can either buy and install a solution on-premise or opt for multi-tenant IP PBX software. Depending on your key business requirements, you can choose the best IP PBX solution to streamline your business operations.

Better to Own Than Subscribe

No doubt, there are benefits to subscribing to hosted IP PBX software. The main and biggest pain point with hosted PBX solutions is the running costs. Yes, you may end up paying more.

Since enterprises have plenty of communication between branches, departments, customers, and vendors, the subscription model proves costly. Therefore, it makes better sense, in this case, to own an IP PBX system even if it involves ...
... upfront costs.

In the long run, you will see that owning an IP PBX solution is more cost effective than subscribing to VoIP-hosted PBX software.

Benefits of IP PBX Software

Having your own on-premise VoIP PBX software can help to reduce costs by as much as 50% to 75%. With the IP PBX system, you can save $1700 and more per month on long-distance and mobile telephony bills.

However, cost-saving is just one benefit. There are many other benefits of using enterprise IP PBX software. Let’s have a look at some of the key benefits of the IP PBX solution.

1. Unifying Communications

The problem with today’s communication is that customers, vendors, and members of large enterprises have freedom of choice of communication channels. One moment they may communicate via email, and another moment they may use chats or voice calls. There may be social media posts or tweets that need to be attended to. Managing all these communication channels can be a pain.

This is where unified communication steps in. It changes communications into a synchronous, fluid platform controllable through a single dashboard for everyone within the enterprise. In addition, one appreciable benefit is that employees are always accessible, regardless of where they are located. Whether they are in the office or on the road, or at home, they are always reachable. You will surely like it and your customers will like it too.

2. Facilitate remote working

Yet another issue that large enterprises face is communication bottlenecks for employees, wherever they may be located, to serve customers or interact with each other. IP PBX solution again provides the perfect solution. One of the best features of a modern IP PBX infrastructure is that it connects PSTN lines, softphones, and IP Phones as well as mobile phones.

You can permit remotely located employees to use their mobile phones to connect to the centralized IP PBX software. This way, they can access and use the data in the CRM for customer assistance. The same setup also facilitates collaboration between employees. The setup covers phone, email, chat, and social media in addition to web conferencing through WebRTC. Integrated solutions reduce conferencing costs by up to 30% while contributing about 20% and more by way of increased productivity. In all, remote work facilitation helps save 40 minutes of commute time and enhances efficiency.

As you go along, you will discover new ways to implement the broadcast, conference, and intercom features of the latest IP PBX to facilitate remote work and customer experiences. Multiple branches and departments in a large enterprise pose no issues to multi-tenant PBX software. With the help of a multi tenant IP PBX solution, you can keep each department, its database, call records, and contact list distinct. Moreover, you can have seamless interactions and call transfers as well as conferencing. All-in-all, you will have centralized control.

3. Relieve employees of load

Employees within enterprises spend time answering phone calls for routine inquiries. Then there are calls they attend only to find that such calls are meant for someone else. They need to transfer the call to another person or department. Consider the man-hours spent on such non-productive tasks and it adds up to a substantial amount. Here again, IP PBX provides the right solution.

You can put in place a dynamic IVR to let it handle incoming customer calls and provide self-service. Then you can configure the call distribution so that calls straight away go to the right person. If that employee is not in the office, it goes to the mobile phone or lets someone else handle it. This helps to save a lot of time.

Exploring direct inward dialing, call forwarding, blind/attended transfer, call park, and call screening can let you set it up to reduce the load on employees.

The result?

They can handle more productive tasks with less stress.

There are several advantages to using an IP PBX solution for your business and you must switch to the best, enterprise-grade platform.

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