Servicenow Tutorial

By Author: bollusrikanth
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What is ServiceNow?
ServiceNow is a cloud-based platform that provides IT service management and automates general business processes. It includes various adaptive features that can differ by user and instance. It was established in 2004 by Fred Luddy, the former CTO of software companies like Remedy Corporation and Peregrine Systems. It is an incorporated cloud solution that integrates the services in a single system of the record.

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Why do we need ServiceNow?
ServiceNow is a robust tool that allows organizations to develop future-based patterns for eliminating out-of-date ones. ServiceNow establishes a place where each machine, customer, and employee that is associated with a company can request through the single cloud platform. Several departments working on these requests can prioritize, collaborate, and assign for identifying the issues and gaining the knowledge for identifying the problems creatively. It produces ...
... enhancements in the employee service, and our service levels will increase. ServiceNow drives our work quicker and best than ever before.

ServiceNow History
In 2006, it was termed ServiceNow.
In 2007, ServiceNow opened the silicon valley office.
In 2011, ServiceNow created an association with Accenture.
In 2012, ServiceNow it has become a traded company with a market capitalization of the US $210 million IPO.
In 2017, it bought telepath, a UI company.
In 2018, ServiceNow bought FriendlyData, an NLP company.
In 2019, ServiceNow bought Appsee.
In 2020, ServiceNow acquired Passage AI and Loom Systems.
ServiceNow Features
ServiceNow hosts better for your customers with fewer preservation costs.
It is easy to customize.
It offers live reporting and monitoring.
It associates with the honesty and privacy of the data.
It allows enhanced internal monitoring.