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Non Voice Bpo Projects Outsourcing Company
Non-voice BPO is a branch of business process outsourcing. Unlike the Voice process, BPO does not involve calls based on communication and oral language proficiency. This involves the business process carried out in the background for support and enhancement. There are different types of non-voice projects depending on the client's needs. One must be clear about their portfolio, the nature of their services, and the scope of work.
It is important to know which clients to target in order to find sustainable clients. Social media has a lot of scope for business but it needs to be used very consciously as well as cautiously.
What are Non-voice Projects in BPO?
There is a lot of demand in the market for non-voice processing. Every business needs these people to carry out various functions of the company. There are different services that clients require. Depending on the service needed they approach different non-voice projects. These include non-voice form-filling projects ...
... data entry projects, typing projects, data handling projects, etc.
Different types of projects
BPO is a rapidly growing sector requiring many services. These services are grouped as non-voice projects depending on the non-voice processes they expect.
Back-end transactions: Back-end transactions involve taking care of monetary transactions, checks, debts, credits, procurement, etc.
Customer support: The non-voice process also involves customer support sometimes. It involves helping people through email, messages, etc.
Help desk: IT help desks or support desks require non-voice processing. Almost every business needs a helpdesk to coordinate.
HR and team: It involves administration, recruitment, documentation, etc. often health care, education, IT, and other sectors look for HR and team services.
Technical support: The non-voice process involves technical support work beyond the help desk too. Tasks related to resolving problems or glitches with technical devices like computers, the internet, data, etc.
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