What We Should Never Do In Relation To The Customer

By Author: Mehdi Farsi
Total Articles: 1
Comment this article

One of the most important parts of any business is the relationship with the customer, and in order to keep him, we must pay attention to the promises we make, and in this way, the customer will have a good attitude toward us. Among the important things that we should not do in relation to customer communication is give false information about the property. Remember that clear and specific information about the property will gain the customer's trust and will lead to a profitable deal for you.
آموزش مشاور املاک
In relation to the customer, you should not state things that you cannot handle and create expectations that you cannot fulfill. Another mistake you can make is not listening to the demands of the customers. Listening to the customer is very important because you are familiar with his demands and you can easily bring him closer to his demands and reach a profit. In the presence of customers, preferably do not talk to your colleagues, avoid joking with employees and avoid laughing loudly.
Because these behaviors have a very bad and unfavorable effect on the ...
... customer that cannot be compensated. When the customer sighs deeply and sits in front of you with his hands on his chest, it shows that he is fed up, and with these signs, he shows that he is no longer interested in hearing your words and that you are trying in vain to communicate.
Asking good questions to the customer allows us to better understand his needs and to be able to provide better suggestions and give him the right solutions at the right time. When talking to a customer on the phone, your information should be ready and complete. Review all the information and take it with you. Prepare a list of questions that may be asked during the conversation and write down the appropriate answer to it.
Pay attention to the tone and rhythm of your words while talking to the customer, if your tone is not appropriate, it will be difficult to communicate. Consider the standards for conversation and compliance with the expression technique with your customer. Good language, and using positive phrases and sentences will allow the conversation to continue and avoid possible misunderstandings. Avoid negative intensity and try to solve the customer's problem rather than saying something that will provoke his reaction.
آموزش املاک
Talk to the customer with the same literature that he speaks. That is, if your client's tone is formal and serious, you should speak in the same way, or if he uses informal and informal literature, try to get along with him. If your client is joking, accompany him by maintaining moral boundaries and remember that the use of jokes or sarcasm in writing is more difficult to understand and there is a high possibility of misunderstanding. Avoid written jokes as much as possible.
آموزش مشاور حقوقی
Talk to the customer in such a way that he does not feel uncomfortable with unimportant and sometimes very simple and trivial questions. You should talk in a way that shows that you are eager to solve his problem and that you are satisfied with this work. Use understandable, clear, and accurate language when talking to the customer. Your language should not be passive or aggressive. Do not talk to your customer like a machine.
آموزش خرید و فروش ملک
Machine communication is far from human communication. You should have a friendly, personal, and intimate relationship with the customer. If you make a mistake, you should inform the customer by accepting the mistake and correct information and apologizing to the customer, you will receive positive pulses from him. Follow the principles of honesty in responding to the customer, you should not lead the customer in vain for something that you know is definitely impossible and impossible.
If the customer's tone is not appropriate and shows irrational behavior, keep your cool and finally treat him with courtesy and respect in a professional manner and try to convince him. You should not be affected by the customer's inappropriate behavior and words and behave like him. In conclusion, it is important to mention that establishing a good relationship with others is an art, and using it to advance your goals and the way you deal with customers has a great impact on your job and you should expect very good results.