How Electronic Signatures Improve Patient Experience In Healthcare | Drysign By Exela

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Health services have undergone a digital transformation in recent years. Today, customers expect better experiences and faster outcomes. The healthcare industry is no different. As a result, healthcare organizations such as hospitals and clinics have decided to implement digital technologies to scale and serve clients better. The COVID-19 pandemic was a catalyst in governments rolling out digital initiatives to transform the sector. For example, the Government of India rolled out the Digital India initiative to streamline healthcare operations and provide services to patients residing in tier II and tier III cities within India. Initiatives such as Digital India need faster access to the internet, the development of easy-to-use frameworks for healthcare organizations, and the effortless maintenance of digital records. As the Government of India puts its best digital foot forward, we can already see the transformations in local hospitals and smoother document workflows.

The digital transformation of healthcare services can change how patients view hospitals and clinics. With outdated systems, almost 95% of patients encounter ...
... unpleasant experiences with healthcare organizations. Waiting in long queues at check-in counters, waiting for days for the doctor's report to come in, filling endless forms, delays in patient admissions, etc., are all pain points for patients and healthcare executives alike. Digital transformation fixes all these bottlenecks. As a result, healthcare organizations have begun implementing healthcare information management (HIM) systems, electronic health records (EHRs), electronic signatures or eSignatures, and other technologies to create a patient-centric approach. This helps build trust and loyalty and delivers a superior patient experience.

Investors are looking for healthcare organizations willing to innovate and experiment with new ways of providing healthcare to patients. - Kameleoon

Benefits of Digital Transformation for Healthcare Providers

Reduced Inefficiencies – Healthcare providers have experienced high efficiency and productivity among their staff since adopting digital technologies. Patients can make online appointments and reduce the chances of no-shows.

Reduced Costs – Healthcare providers have integrated HIMs to prevent outsourcing services to a third party and save on costs. This has also managed to curb the spending costs of patients by digitizing their records and medical history.

Access to Health Information – Healthcare organizations are able to provide better access to health information, helping physicians diagnose illnesses based on medical history while offering quality patient care.

Improved Quality of Care Services – Healthcare providers can offer video calls to interact with patients and improve the quality of care, reducing the risk to physicians' health from direct contact with infected patients.

The impact of digital transformation in healthcare is significant. It has resulted in health records and prescriptions becoming digitized. With a focus on reducing the volume of paperwork in various administrative processes, healthcare providers are eyeing eSignatures as a viable solution to cut down on workflow redundancies.

Also Read: https://drysign.exelatech.in/blog/esignatures-positively-transforming-customer-experience-hospitality-sector

Uses of Electronic Signatures in Healthcare Organizations
Electronic signatures assist organizations in the healthcare sector in signing various documents. Some of its uses are:

Patient Test Results
Patient test results or reports must be signed by the presiding physicians. eSignatures accelerate the process and minimize the use of paper, allowing for the instant release of reports instead of waiting for them to be signed.

Hospital Admission Forms
No matter the organization's size, relatives or patients must fill in hospital admission forms at the time of admission. This time-consuming activity leads to frustration. With eSignatures, this workflow can be fully digitized, ensuring that the patient and their family can get treatment in the shortest possible time.

Patient Consent Forms
Patients undergoing new procedures or treatments must sign consent forms. Hospitals can gain their consent faster through eSignatures.

Professional Liability Policies
Medical personnel utilize professional liability policies to cover damages against unforeseen events. Doctors can settle patient claims of medical malpractice by signing insurance policies using online signatures in minutes.

Legal Communications

Management within healthcare organizations can use electronic signatures on any vital internal communications to convey information to healthcare personnel.

Contracts
Hiring or Vendor contracts with medical staff and vendors can be digitized and signed using electronic signatures. Online signatures make it possible to hire in bulk, with the entire process being streamlined. Moreover, hospitals can renew contracts with vendors to attain timely supplies using eSignatures.

Closing Thoughts

Electronic signatures have helped healthcare providers cut operational costs, improve efficiency, save time, and focus on core tasks. With many healthcare organizations looking to be patient-centric, eSignatures are an excellent strategy. For healthcare organizations looking to provide a superior patient experience, DrySign can help build trust.

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