Integrate All Your Operational Activities With Cloud Talk

By Author: Dave
Total Articles: 439
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Features of Cloud Talk

1. Voice Features – this improves customer support thru advanced call center features that includes:

 call queuing call recording
 internal calls or extensions Voicemail
 number porting toll-free numbers
 international number short numbers
 fax to email busy hours
 SMS/ Text messages personalized greetings & music
 internal phone number tags conference calls
 call masking 3 way calling
 MMS.

2. Intelligent Call Routing – this helps route the call to the right agent based on custom criteria this includes:

 Call flow designer Automated Call Distribution (ACD)
 Interactive Voice Response (IVR0 Skill-based routing
 Preferred agent Automatic Outbound caller ID
 Ring groups Call Forwarding (Call redirection)
 VIP Queus Caller-based routing
 Auto-Answer

3. Productivity – this helps the staff, teams and departments productivity with outbound call ...
... center features. This includes:

 Click to call Call tagging
 Call notes Callback
 Transfer Ring on Speakers
 Real-time customer card Custom fields
 After call work (ACW) Predictive dialer
 Speech to text Campaigns Blacklist
 Contact tags Smart dialer
 Warm transfer Smart detection of resolved missed calls
 Power dialer Agent status
 Voicemail Drop Desktop notifications
 Softphone (soft client telephone)

4. Integrations – this simply connects CloudTalk to your CRM tools, e-commerce solutions and helpdesk and it includes:

 Simple integrations API
 Contact history Shared Contacts
 Create tasks directly from CloudTalk Caller ID
 Workflow Automation SQL Exporter

5. Statistics and monitoring – this helps you improve the quality of your VoIP call center with detailed statistics and call monitoring. This includes:

 Call statistics Call monitoring
 Agent reporting Real-time dashboard
 Wallboard Emotion analytics
 Custom reporting

6. Utilities – last but not the least and a useful tools that keeps your management better and easier. This includes:

 Security Online user management
 Unlimited concurrent calls Responsive web admin
 Multi-language phone STIR/SHAKEN compliance
 Single Sign-On (SSO)

Benefits of Cloud Talk

a. It offers versatility

b. Provide consistency

c. It’s a cost-saving

d. Provide integration

e. Allows number porting

f. Provide you with remote access allowing you to work anywhere.

g. The setup is supported and easier

CloudTalk provides your business with an all-in-one integration for whatever aspect of your business needs. You can manage it in-house via your online control panel and it doesn’t require any phone lines, handsets or any hardware at all. The service is also compatible with any current phones both iOS and Android devices.

Know how CloudTalk can upgrade your business system.

Visit our website now! https://www.biznesscentre.com