Make A Better Connection With Proper Phone Call Answering

By Author: Dave
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Answering Phone Calls Professionally

1. You need to answer by the third ring - this is to avoid making callers wait and if you can’t answer you can leave a voicemail rather than letting it continue to ring.

2. You need to offer to greet – this is very common to suits professionally in any situation.

3. You must speak with a smile - your tone changes when you smile while speaking and it can maintain friendly and positive tone all throughout the phone-answering process.

4. You need to be clear – this for your caller to hear you and don’t need to repeat yourself.

5. You must avoid slang – this is to let you stay cool and no problem in speaking with your caller making you focus using appropriate language.

6. You need to be positive - this will help you maintain an upbeat and your caller will feel they’re welcomed.

7. You need to ask before you put someone on hold – you need to respect your caller’s time and you can do that by asking them before putting their call on hold and thank them when they oblige.

8. You must take messages accurately - this will help ...
... your colleague if they happen to pick up where you left off with a caller and this improve your organization and operation.

9. You need to know how to transfer and who to transfer to - you need to know all the functions and phone system of the organization before trying to answer calls. In that way, you can correctly transfer your caller into the right person or department.

10. You need to close on a positive note - don’t just hang up with a caller, end the conversation with a positive note like thanking and wishing them well.

Advantages of Live Call Answering

a. It can increase your customer satisfaction
- The key is human connection that makes you talk to an existing customer live, fast, responsive, and personalized.

b. It can elevate your customer service reputation
- customers can share their service experiences and the number of new prospects contacting your company will also increase.

c. It helps you collect call information
- a human agent can collect relevant information about a caller and solve basic customer service issues.

d. It can win more business opportunities
- customers having positive experiences can become repeat buyers and grow your business much more powerful.

e. It can stand apart from the robot crowd
- This represents your business that can stand out from those businesses that used automated and robotic phone answering. Answering phone calls can improve your reputation and win more opportunities.

Good phone answering is important and its usually the initial communication point between you and your customers. It can create a first impression and help you boost your customer loyalty. Getting the correct information make you display competency. Listening to your caller before responding portrays patience that improves your customer relationships.

Know the important points in making the best phone call answering here in our website.
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