India- A Leader In Call Centre Services

By Author: Mark Warne
Total Articles: 45
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Call centers are proliferating everywhere in the world. India especially has a lot of call centers. It can justifiably claim to be the leader in call center service.

Setting up a call centre offering BPO Services in India has many advantages. There is state-of-the-art technology and cheap manpower. India has a large skilled English speaking population, in terms of population India is rivaled only by China.

Call centers are of two types - inbound and outbound. Inbound call centers handle inbound telephone calls. These mainly deal with customer support and/or technical support. Outbound call centers make outbound telephone calls and these basically come in the realm of telemarketing.

BPO Services Outsourcing means giving out your work to a third party. The advantages are savings in terms of time as well as money and the disadvantage is loss of control over the product or service. An agreement is signed which defines how the client and vendor will work together. Companies found it difficult to focus on a large group of unrelated businesses. They decided to focus on the areas they were strong in. In other ...
... words they would concentrate on their core competencies and would outsource the remaining work to a call center- preferably based in India. The call centre would specialize in a given function and perform that function more efficiently than the company could do. the result would be time and cost savings and the same would enhance the company's competitive edge.

Employees of the company also experience decrease in work burden and can concentrate in their area of expertise. Information technology functions are also outsourced so that the company gets access to new technologies and external expertise.

Now we shall look at why India is a leader in call center service. The call centers in India have a global delivery model And have well outlined processes to meet global needs. Since they have world class quality standards the Indian government is committed to develop this industry and has implemented supportive policies. The technology used in call centers here is equal with that in western countries. The call centers have personnel ready to work in different time zones and India has been in this business for quite some time and has accumulated vast experience.

Western firms vie to outsource work to call centers in India. One is in safe hands once the Indian call center companies take over the work of your company. The Indian call centers provide professional and dedicated services; here you find better customer satisfaction and consequently superior customer retention. Customers feel that their grievances are addressed satisfactorily And since the Indian call center employees work in different time zones and days of the week , customer support is available 24 X 7, 365 days a year.

There many companies offering BPO Services and call center service in India. In fact there is a luxury of choice of the same. If you are seeking to outsource call center to India, it is a good choice because India is well known for its services.

Mark Warne writes for Go4Customer is an India-based Call Center Outsourcing Services Company that provides BPO services, Call Center service & Telemarketing Call Centre services.