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Telephone Handling Skills - Tips To Improve Your Success

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By Author: 1Training
Total Articles: 2
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Course Overview:
Our learning material is available to students 24/7 anywhere in the world, so it’s extremely convenient. These online courses are open to everyone, all you need is an interest in learning! We provide world-class learning led by IAP, so you can be assured that the material is high quality, accurate and up-to-date.
Why You Should Consider Taking This Course At 1Training?
1Training is a leading online provider for several accrediting bodies, and provides learners the opportunity to take this Telephone Handling Skills Diploma Course. At 1Training, we give our fullest attention to our learners’ needs and ensure they have the necessary information required to proceed with the training.
Learners who register will be given excellent learning support, discounts for future purchases and be eligible for a TOTUM Discount card and Student ID card with amazing offers and access to retail stores, the library, cinemas, gym memberships and their favourite restaurants.
Learning Outcomes:

Learn the fundamental principles of customer ...
... service
Recognise what can stop you giving outstanding customer service
This course will teach you about customer behaviour
Learn how to measure customer satisfaction
Learn call greetings as a caller and a receiver
Develop your telephone etiquette and technique
Gain a full understanding of how to deal with difficult customers
Learn to use appropriate language during telephone conversations

Main Features:

Gain an accredited UK qualification
Access to excellent quality study materials
Learners will be eligible for TOTUM Discount Card
Personalized learning experience
One year’s access to the course
Support by phone, live chat, and email

Entry Requirement:

You must be 16 or over
You should have a basic understanding of English and basic IT knowledge
You will need a computer or tablet with internet connection (or access to one)


Upon the successful completion of the course, you will be awarded the “Diploma in Telephone Handling Skills”.

Course Major Modules:

Grtting Started

Customer Service Principles
Excellent Customer Service Process
Communication Skills for Customer Service
Customer Service Techniques
Handling Customer Complains
Telephone Techniques
Telephone Etiquette
Telephone Customer Service Process
Power of Telephone Courtesy
Internal Customer Service
Customer Service at Call Centres
Developing Effective Telephone Customer Service Skills

Mock Exam
Final Exam
Certificate Download Guide

About Us:
We believe that online learning should be modern and innovative, which is why we created 1Training. Offering courses on a wide range of topics, we can help you find the career of your dreams, and will help you every step of the way. Cutting edge teaching techniques, a wide range of topics, and the personal touch is our recipe for deliciously simple learning. If you don’t believe us, just ask the 10,000+ people we’ve already helped to realise their full potential.
Contact Us:
The Clubhouse Holborn,
20 St. Andrew Street, London.
EC4A 3AG, United Kingdom
Tel: +4420 8610 9650
Email: info@1training.org
Website: https://www.1training.org/

More About the Author

Study your chosen best online courses at your pace, gaining valuable experience and qualifications without interruptions.

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