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Top Necessary Skills For A Hotel Sales Executive
While sales executives are a must-have for all companies, a hotel sales executive must be customer-centric with a go-getter attitude to achieve the sales objective of the hotel. Since there is immense competition, it is essential to develop a complete understanding of the business strategies of the hotel for a better sales pitch and implement all the action plans. However, not all sales executives become successful. They have some necessary skills that they must develop to excel. Let’s look at the skills.
Since a sales executive of a hotel is supposed to place calls or conduct surveys to identify the customers who are actively looking for hotel services, excellent listening and writing skills are mandatory. The job responsibilities also involve selling hotel services to generate revenue, but this can’t happen if there is no active listening. It helps to understand the emotions or feelings of the prospective customer and ably convince them to subscribe to the services offered by their hotel.
In any executive position within a hotel ...
... environment, the ability to flawlessly read, write and speak matters a lot. It is a fact that language skills are critical for efficient communication. For a hotel sales executive, having such skills means efficient communication. Language skills are also crucial for these professionals as they help them discover new opportunities for future deals. Also, obtaining genuine feedback from existing clients and working with a team to achieve the strategic goals becomes a cakewalk.
Good negotiation skills contribute vastly in guaranteeing business success. As a hotel sales executive had to negotiate with the customers over price to strike a profitable bargain, negotiation skills are an absolute necessity. Such skills also help the executives to build a long-lasting relationship with the clients and deliver excellent results. It may sound unbelievable, but a hotel can avoid future conflicts by hiring sales executives with remarkable negotiation skills.
Time Management Skills
A hotel sales executive has to do several tasks on a day-to-day basis, such as overseeing activities that can attract clients, making lists of prospective clients, conducting surveys, and arranging meetings. So unless the time management skills are there, becoming productive is a remote possibility. It is imperative to know the art of prioritizing the tasks and setting goals to complete them within a set deadline.
Building lasting relationships with prospective clients is necessary to survival. A hotel sales executive must have superb networking skills to stand out from the rest. It is not just about handing out a business card but more about networking genuinely to develop mutually beneficial relationships. In the age of globalization, such prove advantageous to all.
So, while recruiters do not overlook the technical skills, these are the top skills that an aspiring hotel sales executive must have to have steady career growth. It is best to join any reputed hotel management institute to acquire the necessary skills and have the desired knowledge. There are now plenty of hotel management institutes across India where quality training is provided by experienced trainers.
Rohit Dubey is a passionate traveler and content writer who loves to write about hotels and everything related to it. His areas of interest include hotel and hospitality management courses in India. To know more about hospitality courses and information visit https://nipsgroup.in/
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