24/7 Desk Services

By Author: SIBERGEN Technologies
Total Articles: 73
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The Service Desk fills in as the Single Point of Contact (SPOC) for all help demands, giving rethought and 24x7 worker observing. Regardless of whether you bring in by telephone or use the SIBERGEN Technologies’ web tagging entryway, we guarantee all solicitations are being taken care of precisely and conveniently. On the off chance that the issue cannot be settled distantly, we will talk with you on choices accessible for the goal.
Service Desk Functions Includes 24x7 IT Support & Server Monitoring, Staffed by 100% Employee rate, After-Hours Critical Support, Incident Remediation and Resolution, Change Management, IT Dispatch, Procurement Services, remote desktop support, Remote control of workstations and servers for quicker remediation of issues, and remote access to devices for quicker network issue resolution.
Server Management includes
Proactive Remediation for Monitored Conditions
Patch Management
License Compliance
Monthly Review of Server Event Logs
Validation of Antivirus Protection
Virus Scanning
Active Directory Management
...
... Onsite and Hosted Microsoft Exchange Management
Microsoft Hyper-V Management
SIBERGEN Technologies has the adaptability to take care of issues that are both interior and outer to your association. Regardless of how enormous or little your business is, we have the aptitude to help. We are here for you day or night with every minute of everyday administration work area support. Also, we give level 1 and 2 heightening ways so your most noteworthy need issues sort out first. With the Outsourced IT Helpdesk from our organization, you will be intrigued by the speed and productivity with which our designers take care of your issues. Our administration work area commonly conveys a wide extension and is intended to be the essential issue of contact for all IT issues. Without a doubt, the assistance work area assumes a pivotal part in incorporating business measures with the advances and more extensive help the board framework.
Workstation, Workstation deployment and setup, Server and Network troubleshooting, New hardware and/or software installation, and Vendor meetings (printers, phones, etc.).
24x7 PC Management
SIBERGEN technologies help maximize employee productivity levels by keeping all PCs up-to-date with the most current patch levels and antivirus protection. Our 24×7 PC Management helps you keep your computers and users operating at peak performance from anywhere.
After working with us, your company will get the outsourced IT desk service. Both your clients and the departments within your organization may use a single point of contact (SPOC). For getting a satisfied client within a limited budget, outsourcing an IT Service Desk does make sense. It is common knowledge that the service desk is the primary point of contact between the service provider and users. The help work area is the one resource that clients have with their specialist organization for everyday work.