Multi-lingual Callers For Improving Sales Conversions

By Author: Harsha Rampal
Total Articles: 13
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India is a diverse nation with multi-cultural and multi-language existence. People in different parts of the country speak in their own local languages. The trend is more pronounced in tier-2, 3 cities, and beyond.

With rising digital literacy, increasing acceptance of smartphones, and adoption of the internet, there is a new set of customers across the country that brands can easily engage with. These customers are not well versed in English or Hindi but speak in local Indian languages.

India, which holds a sizeable share of the English tele-calling market, is fast emerging as the preferred destination for bilingual and multilingual call centers.

While English call centers continue to dominate a large percentage of the call center sector, businesses with a presence across India prefer to offer their customers the option of bilingual or multilingual voice support. By answering their customer’s queries in their native tongue, companies are able to build a larger customer base and offer greater customer satisfaction.

It’s important for brands to communicate with their customers in the language they ...
... speak. Speaking in a native language makes customers feel special and valued. Making customers feel valued often leads to repeat business in the long run. In business, it’s always said it’s important to have 1 customer who keeps coming back to you rather than acquiring a new customer every time.

At Futwork, we work with companies across Edtech, Ecommerce, Fintech, Travel, and Saas and provide them with end-to-end management. We provide tele-calling in over 10+ languages based on the need of the business.

With multi-lingual callers on Futwork, businesses work with us on multiple use cases to optimize their sales and operation process while saving costs.

Below are the top use cases you can explore for your business via multi-lingual tele-callers. Click on any of the use-cases to tell us more so we can help you set up your project.

Product Demo
Lead Validation
Data Collection
Sales
Customer Feedback
Payment Reminders

To set up your multi-lingual calling team, reach out to us at hello@futwork.com or you can fill in the form here https://docs.google.com/forms/d/e/1FAIpQLSfYuNzJs0AVVWwKaZjIQ0LzpiWZhPy53wkpNwjBAbL-KU1J4g/viewform and we will get in touch with you asap.