Why Should You Choose Futwork Over A Bpo/call Centre

By Author: Harsha Rampal
Total Articles: 13
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A tele-calling service is no longer about only answering customer queries. It now plays a pivotal role in each and every aspect of customer purchase behavior and Customer Relationship Management from targeting potential customers to acquiring and servicing them. It, thus, becomes an essential arm of an organization.

However, businesses are often faced with a dilemma when it comes to choosing between an in-house call center and an outsourced one. While arguments have been made that an in-house call center helps in the better brand establishment as it negates any third-party involvement, many take the opposite position to state that an in-house call center amounts to increased responsibility for the management.

Call center employees routinely come and go, so how do recruiters keep up with the workload of constantly needing to fill empty seats with new talent? Interviewing candidates all day every day is expensive and extremely time-consuming, and in some cases, the vetting process is compromised for the sake of filling open positions quicker which in-turn leads to poor results for your company.

Beyond the ...
... issue of keeping up with the intense workload and constant attrition, who can afford to invest in the training and development of new hires, if they will just end up leaving you high and dry shortly thereafter and your business ends up spending more.

In such cases wouldn’t you want a solution that helps you save time, money, effort, and provide you results at the time same. Well, Futwork is here to your rescue. Futwork is a leading platform for businesses to hire trained tele-callers on demand.

Here is how Futwork helps you save hidden costs as compared to a call center:

1. Pay for the output delivered: Building an outbound calling team in-house can be challenging with constant effort on hiring, training, and infrastructure. Companies having a pressing need for a solution that works on a flexible rather than a fixed cost of resources employed. Futwork gives you the flexibility to make employment and remuneration output focused. You pay as per output delivered and not for the number of resources hired or their idle team.

2. Scale capacity at no cost: With Futwork, companies can scale with ease without having to worry about the costs of additional resources, infrastructure, training, and managing the resources. Our on-demand workforce makes it easier for the companies to scale at any time without you having to sweat about it.

3. No fixed costs: Working with a call center, your company has to invest in the setup provided by the call centers which goes into the infrastructure provided to the callers for getting the work done. With remote work being the future at Futwork you only pay for the work done and not the infrastructure which amounts to 20% of the overall fees charged by the call centers.
4. Multi-lingual callers at no additional costs: It’s important for brands to communicate with their customers in the language they speak. As speaking in a native language makes customers feel special and valued. We understand our client’s needs and provide them with calling in over 10+ languages at no additional or hidden cost.

5. Faster TAT: A traditional call center takes about 2 months from the time of putting in the requirement to get the whole operation up and running. With Futwork, you don’t have to worry about TAT as we get you up and running with 7 days. With automation, we ensure our callers are trained and up to mark within days of confirming the requirement.

With Futwork, our customers are saving as much as 60% in hidden costs and overheads as compared to a call center. Managing the resource demand based on your calling requirement can be challenging and expensive. Futwork makes it hassle-free and seamless.

If you are a company looking to get started with calling Futwork is the place to be. Schedule a demo with us by filling the form here https://docs.google.com/forms/d/e/1FAIpQLSfYuNzJs0AVVWwKaZjIQ0LzpiWZhPy53wkpNwjBAbL-KU1J4g/viewform or write to us at hello@futwork.com and we will get you started.