A Useful Guide To 1300 & 1800 Numbers For Businesses

By Author: Kah Wah Wee
Total Articles: 30
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As a business, you always try to garner new customers, develop your organisation, and strive for maximum customer satisfaction. One of the first steps towards attaining this very goal is getting 1800 or 1300 numbers in Australia. Add a cloud-based phone system to your chosen number, and you will have a flexible and efficient communication system that improves productivity of employees and manageability of customer requirements.

The Basics:

1300 and 1800 are Australian business numbers that helps customers to contact a company with ease. Having a singular number for your business means that it is easy for both your customers and employees to memorise and call at any time.

When powered by a cloud phone system, the number is portable and becomes a professional identity for your business, no matter where you are. The 1800 numbers cost is quite reasonable, so you may choose your preferred number alongside a cloud-based phone service to restructure your business process.

The Difference Between a 1300 and 1800 Number

The one aspect that differentiates between a 1300 and 1800 number is the call fee ...
... incurred by the caller. 1800 numbers are known as toll free numbers, since calls that are made to the said number, from any location within Australia, is free of charge. On the other hand, 1300 numbers are called as local rate numbers, since calls made to this number attracts the cost of the regular local call when called from a landline.

Both 1300 and 1800 numbers will not always work when called from an international number, this depends on the telecommunication provider and billing agreements between countries. If an international customer wants to do business with your company, you can either advertise your geographical number for overseas callers, or you can deal with them via a VoIP setup if the contact is regular. Connecting with overseas clients using VoIP can eliminate hefty international calling fees charged by your traditional phone service provider.

4 Key benefits:

- Your business will retain the same number, no matter how many times you change locations.

- Get more data and insights with usage details, call recording, call analytics, reports and more.

- Enhance customer experience with custom greeting, automatic call routing, and reduced wait times.

- Improve your brand image with better call management and customer support.

1300 or 1800 number – Which One to Choose?

Choosing between a 1300 and 1800 number totally depends on your business requirements. If your business has national coverage and you want to communicate with your clients all across the country, purchase a 1300 number and let every customer call at local call rates.

If you wish to provide the convenience of free calling to your customers and leads, no matter where they are in Australia, get an 1800 number. The 1800 numbers cost is relatively inexpensive too when you compare it with the value or services you are selling. Since calling is free, your potential customers will be motivated to contact and do business with you, thus increasing the potential for sales.

Generally speaking, more businesses opt for the 1300 variation since this strikes for most, a good balance between convenience for customer and the business, and costs.

The 1300 numbers cost charged by reputable cloud-based phone services are affordable for any business. Streamline your customer support system effortlessly with a 1300 or 1800 inbound number. Your clients will be delighted without doubt!