Enercorp Credit Card

By Author: sdfsd
Total Articles: 105
Comment this article

I had been an EnerCorp credit card holder for the previous ten years. Before that, I was a Texacana card-holder for over 20 years. I seem to recall that when EnerCorp took over/bought out Texacana ten years ago, the switch of companies/credit cards was handled smoothly and seamlessly. I wish the same was the case ten years later when EnerCorp recently transferred its credit card operations to N. Y. Bank.
I was well aware of the impending changeover to N. Y. Bank a couple of months before it happened. I had received a notice of the planned change in the mail, and it was discussed often at my local EnerCorp station when I paid for my gas ( with my EnerCorp credit card). More than once, I inquired, and was assured that I would receive a new credit card in the mail before the April 27lh deadline. Unfortunately, that did not happen. April 27lh came and went, without receiving a replacement card, or even an application for a new one. Apparently, I am not the only one that this happened to. GHD Hair Straightener

After realizing that I was suddenly without ...
... a gasoline credit card, after 30 years with one, I called a couple of your 1—800 numbers and I was advised that I would have to re-apply for a iredit card with EnerCorp via the N. Y. Bank. Incredible as this seemed, I requested an application and one was sent. It appears to be the same kind of application that one fills in after walk¬ing in off the street. The fact that I had been a credit card-holder with EnerCorp ( and its predecessor Texacana before that) for some 30 years in total, did not seem to cut any mustard with you 3eople, or your friends at the N. Y. Bank.
It is hard to believe that companies are still doing business this way in the year 2002. Have you Deople (or your colleagues at N. Y. Bank) ever heard of the concept of MVC (Most Valuable Cus-tomer) . Just in case you aren't familiar with this approach, the MVC is the customer that you already have (i.e. me). Normally, these are the customers you don't want to lose. After all, research has revealed that it will cost you seven times as much to find a new customer as it does to keep an exist-ing one (i. e. me). What about current "customer-centric" concepts such as One-to-One marketing? Or, have you ever heard of customer relationships management (CRM)? GHD Hair

For your information, about two years ago American Hardware transferred its credit card management program to Master Card and it was absolutely transparent to American Hardware card-holders who simply received a replacement Master Card before the American card expired. Maybe you should have consulted those companies.
In closing, would you please advise me as soon as possible if EnerCorp (now via N. Y. Bank) is still interested in doing business with me, or if what has happened here is your not so subtle way of telling me to do my gasoline business elsewhere.