Here’s What Food Manufacturers Should Expect From Your Aftersales Support Team

By Author: Bindu Panicker
Total Articles: 1
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There is an increasing pressure on food manufacturers to improve efficiency, meet market demands and uphold operational profitability. The challenges lie in successful maintenance and management. For this, effective and quick repairs are key to keeping production downtime to a minimum in order to ensure high productivity. Training the workforce is another integral part of the maintenance process to allow the efficiency of packaging operations. This is often ignored due to a busy production environment.

Here are the three top steps to ensure an end-to-end solution provider with a broad aftermarket service portfolio to support plant managers in increasing productivity:

Technical Expertise
It is crucial that regular servicing and maintenance of the equipment is conducted to help improve product efficiency and lifespan. Food production systems are becoming increasingly sophisticated and often incorporates a wide range of start-to-finish food processing and packaging equipment. This can present complex challenges since these machines have their specific ...
... features and operations. Operators need to have in-depth knowledge about these specifications to perform maintenance tasks effectively.

A well-equipped servicing provider with technical and operational knowledge is qualified to do just that. They have in-depth knowledge and experience capable of handling any hardware, software, electrical equipment and also servicing the machines. Whether it is remote assistance or an on-site visit, a continuous support and management should be a key consideration for an active support team to help achieve the highest efficient productivity of the plant.

Availability of Parts
Food manufacturing and packaging equipment spare parts are vital assets to maintain productivity in this demand-driven environment. Having them readily available helps manufacturers to service, repair and replace parts quickly and avoid any lengthy shutdowns. This in turn improves productivity by reducing production downtime.

Regardless of the situation or location, technical experts have access to high, medium and low wear spare parts at all times. Standard parts are often available easily, it is important to have customised parts which usually take longer to procure. This can be solved by a dedicated partner that supports manufacturers in finding an alternative solution to keep the equipment running until the required part arrives.

Training Solution
A fully trained workforce tops the list compared to different aspects of the food manufacturing line. This helps to run a smooth process after the installation is complete. Operation engineers should understand the capabilities and functionalities of the system inside-out to set better processes or identify any errors or issues.

A good aftersales solution provides a wide range of training solutions that covers every technical aspect of the equipment(s) that might require attention. Such as trouble-shooting guidelines, cleaning, maintenance and more. Training modules need to be tailored to customer’s needs and should be delivered onsite, offsite, or online.

These are some of the most important aspects that need to be considered while setting up food processing and packaging lines. A good aftersales team would analyse customer needs and point them in the right direction for a smooth and effective process.