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Humanized Service Highlighted By Japanese

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By Author: Denis Zhang
Total Articles: 15
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Recently, many netizens have complained that it is difficult to return a "one-card" bus card in Beijing. There are more than 1400 card recharge outlets in Beijing, only more than 60 outlets apply for refund, and only 11 outlets accept the refund of damaged cards. It takes an hour or two to drive to refund the card, and it takes another hour or two to shoot the team, so many people simply choose to give up. Bus card return card "too much" has also given birth to a special "return card scalper". A net reporter returned the card and queued for 110 minutes, while the "scalper" was done in one minute. In contrast, Japanese bus card service is more user-friendly, and many aspects should be used for reference by China.

Japanese bus cards started early. At present, there are many kinds of public transport cards in different regions. For example, JR East Japan's Suica issued about 40 million cards, which began to be used as early as 1999. PASMO Co., Ltd. issued about 17 million PASMO cards and began to provide services in 2007. In addition, there are Kitacacards in Hokkaido, 1.26 million cards in Nagoya and 2.21 million cards ...
... in Nagoya, ICOCA cards in Osaka and other places, PiTapa cards in Okayama Prefecture (2.3 million cards), SUGOCA cards in Kyushu and other places (780000 cards), and Nimuma cards in Fukuoka and other places (2 million cards). The reason for such a large circulation is that these bus cards are convenient, fast, powerful and so on.

The application, recharge and refund of Japanese bus cards are all very convenient and quick. It is easy to apply for a bus card at almost every subway station, either through a manual window or through a ticket vending machine. The deposit for the card is 500 yen (about 30 yuan). The card can be refunded at the outlets of almost all stations. When returning the card, the deposit of 500 yen will be refunded in full. If the balance in the card is higher than 210 yen (about 13 yuan), the handling fee of 210 yen will be deducted; when the balance is less than 210 yen, all the balance will be deducted as a handling fee and will only be returned to the 500 yen deposit of the bus card. Therefore, many passengers will spend the balance of the card as much as possible when returning the card, so that they do not have to charge any fee for the return of the card.

Suica and PASMO are applicable to a wide range of regions. Almost all subways, buses and trams near Tokyo can use Suica, outside the Tokyo area, and Suica can be used in Sendai, Niigata, Hokkaido, Donghai, West Japan, Kyushu and many other places without hindrance. Since March 2013, PASMO, which is mainly used around Tokyo, has also interused with bus cards in Hokkaido, Fukuoka and other places, greatly expanding its scope of application.

Japanese bus cards are rich in functions and can be used as monthly tickets and student tickets. Public transport fares are higher in Japan, with Tokyo subway starting at 160 yen (about 10 yuan), and office workers usually choose a more cost-effective monthly ticket. Japanese subway monthly tickets are usually divided into one month, three months and six months. The longer the time, the greater the discount. This kind of monthly ticket and discounted student ticket can be inserted into Suica and PASMO, which is in parallel with the function of its bus card. Japanese bus cards are also widely used as electronic money. In addition to being used to take railways and buses, the recharge amount of these bus cards can also be used as electronic money to buy goods in stores or vending machines. PASMO and other bus cards also have very perfect points incentives.

Some bus cards can also be bound to mobile phones. In 2006, Suica launched the "Mobile Suica" service, which now has more than 3 million users. As long as you download Suica software on your phone and log in as a member, you can use it. Nowadays, many people do not "swipe their cards" on the subway, but directly "swipe their mobile phones".

You can check the details of almost all bus cards, such as what time and which station to get in, what time to leave, and how much yen it will cost.

More About the Author

President of China IC Card Industry Association Global 100,000+ Hotel Key Card Suppliers Guangzhou Zhanfeng Smart Card Technology Co., Ltd., is one of the largest smart card manufacturers in the world. It has a production base of 3,000 square meters, more than 200 employees, 20 R&D technicians, and a monthly output of 18 million pieces. Introducing the world's most advanced smart card production equipment. All our products passed EU's CE and REACH certification.

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