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Exposing The 6 Myths Associated With Medical Couriers

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By Author: William Norton
Total Articles: 4
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Deciding to use medical courier services for your hospital, lab or clinic can be a confusing affair. Many people believe it is beneficial to the organization as you can focus on your specialty services and outsource other secondary services like distribution and delivery services to trusted partners. You don’t need to reinvent the wheel of business operations by creating your own in-house distribution and delivery service. Many professional medical couriers leverage technology and give you the ability to save costs by crowdsourcing deliveries. 
As you consider different delivery vendors, here are three common fallacies debunked to make things easy for you.  
Myth #1   Courier firms never understand the healthcare sector’s needs​  
Since the way healthcare centres and hospitals function is completely unknown to an outsider, most people believe that their needs are ignored by the hired agencies.
This is not true. Though the medical world is complicated, an experienced courier is able to comprehend its intricacies and also ensure that your needs are addressed in the best possible manner. This is the reason medical courier has been given a separate place in the courier industry. Considering the areas they serve and the urgencies associated with it, staff and drivers are trained distinctively. You can rest assured that there is no mistake from their end while taking care of your deliveries. 
Myth #2  All courier services are the same 
Yes, many of the services that courier companies provide are somewhat similar by nature. But they are also different at the same time. How? Quality, work experience and customer relationships are some of the parameters that set a company apart from the others. For medical-related deliveries, the team you pick is imperative to have a good client experience. A vendor that complies with safety protocols and understands its limitation during the transportation is ideal to hire.  
Myth #3  Using third parties for medical courier limits insight details 
This is another myth that needs to be busted. Courier companies are unprofessional when it comes to the service they provide. This is false. Courier companies maintain records of deliveries and track them continuously during and after shipping. With the help of an online portal, you are given access to the historical details of your deliveries too. Transparency in day-to-day deliveries helps build trust between you and your facilities and customers.  
Myth #4  Long waiting periods 
We may hear that there is incompetency in the delivery of sensitive and fragile items like blood samples, pathologic reports etc. But this is something you shouldn't lend ear to as most service providers offer on-demand and same-day delivery service to their customers. Considering the significance of timely delivery in the medical field, they are available even at odd hours to cater to courier demands of metropolitan cities as well as small towns. 
Myth #5 Inexperienced drivers 
This is something you should never believe or worry about before hiring any third party vendor. It is mandatory for medical courier companies to do a background check before hiring a driver. Drug testing and other medical history are thoroughly investigated to confirm if they are suitable for this job. After hiring, skill tests and training are also provided by the companies. It is also ensured that all the drivers comply with the regulations set by HIPAA, OSHA, TSA, DOT and other agencies. 
Myth #6  Mishandling of packages
There is a clear-cut difference between the nature of products handled in medical courier and the rest. So, it will be very much wrong to assume that the employees or staff directly involved in the management and handling of the packages are unaware of the products’ fragility. They give utmost care and attention while handling laboratory materials, pathological samples, medicines, healthcare equipment and instruments. Besides, there are certain packages or specimens that require cool storage space. For that, medical courier companies install compartment coolers in warehouses and vehicles to ensure that the deliverables are in healthy condition.  
As for outsourcing your courier services, healthcare sectors need to be cautious when it comes to choosing a vendor as the lives of people are also concerned.  
William Norton is​ a Marketing Advisor at Smart​ Delivery Service,​ the all-in-one courier firm for all kinds of logistics needs. Whether it is medical​ courier,​ business deliveries or individual parcels, they are always at your service 24*7.

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