Future Innovations Driving Ccm And Customer Experience

By Author: In10stech
Total Articles: 2
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With more and more companies adopting the Digital-First strategy, CCM is all about delivering a superior customer experience withcontextual, consistent and hyper-personalized communications.
Next-Gen CCM- Trends are changing towards the customer
With an emphasis on interactivity, responsiveness, engagement, and contextual understanding, the future of communications will be analytics-based with a spotlight on digital communications.The growing interest in DigitalCustomer Experience hasfirmly moved the focus towards a customer-centric point of view and this will be the driver for the next generation of communications. The combination of the customer’s behavior, and technology such as machine learning will help enterprises analyze, learn and ultimately predict the most optimized communication, content and the most preferred channel to engage customers.
As Customer Experience (CX) becomes a source of competitive advantage, customer communications will continue to play a crucial role in creating these experiences. The integration of CCM technologies within the customer journey is increasingly important. With a ...
... CCM solution enterprises can
• Create personalized marketing messages for cross-sell and up-sell that improve revenues
• Send engaging communication with mini-videos, interactive-two way videos with features like password protection
• Integrate with virtual assistants and mobile apps that drive self-help
• Send centralized alerts and notifications engine that engage customers by enabling real-time alerts/notifications

• Enable single view of the customer to internal and external stakeholders by bridging data silos that ensures a seamless customer experience

To learn how Intense Technologies can help your enterprise integrate innovative CCM solution to enhance customer experience, email us at internationalsales@in10stech.com or visit our website https://in10stech.com/. Our CCM solution is proven to be the perfect partner to build a winning customer experience for enterprises.