Microsoft Dynamics 365 Commerce - Ensuring Smarter, Well Connected Retail Experiences

By Author: Sapna Gupta
Total Articles: 38
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Today's customers are more demanding and always look for consistent shopping experiences across storefronts-physical stores, online and mobile. Cut-throat competition in the retail segment has provided greater control to customers. Today's shoppers spend time in researching product price and quality to maximize the value of every dollar spent. They expect the most personalized, convenient service from the brands. To address the growing needs of the shoppers, retail industry needs flexible cloud commerce solution that enables retailers to competing better while building lasting relationships with their consumers.
One such solution is Dynamics 365 Commerce (now in preview).

As comprehensive omni-channel cloud-based solution, Dynamics 365 Commerce unifies back-office, in-store, and digital experiences to create rich, customer-first experiences at all touch points. Built on Dynamics 365 Retail capabilities, it unifies data across all the siloes, enabling retailers to leverage data driven approach to deliver merchandise that customers desire while providing employees with tools and information for ultra-responsive customer service. With advanced tools and actionable insights, Dynamics 365 Commerce bridges the gap between smart online consumer and offline retailer, enabling retailers to stand out in an ever-competitive marketplace.

Deliver true connected commerce experience with Dynamics 365 Commerce

Dynamics 365 Commerce comes with comprehensive capabilities for merchandising, inventory, order management, warehousing and financials management. With support for the market leading capabilities, Dynamics 365 Commerce delivers analytics, business workflow orchestration as well as easy ways to extend the solution. With built-in AI, fraud protection, and search capabilities, built-in web authoring and development tools, Dynamics 365 Commerce helps retailers to create awesome digital experiences with intelligent digital storefronts. Retailers can seamlessly manage content, assets, promotions, inventory, and pricing across all channels with it.

Explore Dynamics 365 Commerce capabilities

With connected digital, in-store, and back office operations, Dynamics 365 Commerce enables you to deliver unified shopping experience.

Enable customers to decide when, how, and where they want to purchase-on any device.

Enable customers to choose their purchase pick up - in-store or home delivery with connected ordering and fulfillment tools.
Manage sales promotions with real-time omni-channel sales and cost data.

Exceed customer expectations by delivering more personalized customer experiences.

Connect physical & digital storefronts to have single view of transactions, observational & behavioral data.

Enable employees to foster lasting relationships with AI-driven recommendations, actionable insights, and loyalty programmes.

Accurate view of stock, centralized tracking of product information, categories, assortment, and pricing helps you to maximize profitability.

Make informed, cost-effective stock supply decisions with advanced analytics and machine learning.

Actionable insights based on historical sales and purchase data help you to accurately forecast customer demand.

Streamline sourcing and replenishment to acquire best prices from vendors.

Flexible deployment options -on-premises, cloud, or edge.
API-driven commerce engine to support traditional, new, and emerging channels.

Compliance coverage with capabilities to expand and grow as per your business needs

Bottom Line

With Dynamics 365 Commerce, retailers can deliver awesome shopping experience to customers, regardless of channel. Existing Dynamics 365 Retail customers will transit to Dynamics 365 Commerce automatically when it becomes generally available. Customers want to maintain existing functionality from Dynamics 365 Retail will not see a change in pricing. You should contact Microsoft Dynamics 365 Service Providers to know more about the pricing.