Ecoclean Brings Out A Service App To Better Communication

By Author: The Machine Maker
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Ecoclean facilitates contact with the Service team at a pertinent branch through a new Service app for Android and iOS users. This enables 2-way communication through video and chats with live image transmission. Now, users can get help easily in situations such as a technical query about a machine or process, a spare part is not in stock, a problem arises during maintenance work, and a system reports an error.

It forwards the service requests to the Service staff. The app has menus such as ‘Report malfunction’, ‘Spare parts inquiry’, and ‘Technical support’, among others. My Machines menu enables you to select a specific machine. The Service employee has the relevant documentation handy to resolve the issue.

This new Service app is for smartphones and web interfaces of desktops and tablets in seven languages.

Users can send a photo of the device in question. The Service team can send information and instructions to customers. The video chat is used to pursue work in real-time, while the telephone to answer queries straight away.

All the preceding ensures that issues are resolved quickly ...
... and reliably. The digitized service support ensures that the machine downtime and the production losses are kept to a minimum. This decreases any Support staff trips and carbon dioxide emissions. To download this app, visit Google Playstore or the App Store.

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