How Is Ebusiness Revolutionizing Energy Sector Services?

By Author: Arun Venkatraman
Total Articles: 1
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Companies are using e-business approaches to compete electronically, sell energy-efficient services and products to new and existing customers, strengthen relationships with suppliers, contractors, as well as customers.

e-business is a broader term for eCommerce. eCommerce that is essentially the selling of commodities or products over the Internet is but one dimension of eBusiness. Energy companies that seek to offer retail commodity products, such as electricity or natural gas, specialized commodity products, such as green electricity, or value-added products and services, such as home security, telecommunications, or energy efficiency are becoming the beneficiaries of e-business applications.

Here are some examples of e-business applications in the Energy Services Sector. Say, for Business to Business, Energy & News Portals, Green Energy Tariffs, Extranet Interface with suppliers, distributors & partners, Auctioning Services, Billing Options, Energy Data management & Outsourcing, Energy Commodity Trading are some notable applications.

For Business to Customer, Online account management, ...
... E-billing & pre-selected bill date, Internet & Application services, Payment options, Insurance & Warranties, Sign-on Rebates & Discounts, Multilingual services & Interactive FAQs are notable e-business applications.

Business to Internal applications includes Knowledge management & sharing, HR Services, Automated workflow processes, Service Routing requests, Document management, Extended teams, Supplier Procurement Chains.

Altius Technologies is the leading eCommerce solution provider. The company acts as a digital integrator that specializes in improving the discoverability, credibility & value of the product data.

Various real-time studies have shown that critical success factors for obtaining and retaining
customers through technology include:
●target the right customers;
●own the customer’s total experience;
●Streamline business processes that impact the customer;
●provide a 360-degree view of the customer relationship;
●let customers help themselves;
●deliver personalized service; and
●foster community.

Meet Altius Technologies at the Power & Electricity World Africa 2020 show on 31-March, 1-April 2020 at Sandston Convention Centre, Johannesburg & be onboard to revolutionize your business.

Note: This article is influenced by the research work conducted by Philip E. Mihimester, ICF Consulting & Michael McKelvey, ICF Consulting