Browsing Experience For Customer Retention

By Author: mansi jain
Total Articles: 5
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Improve Browsing Experience for Customer Retention
Over the years, internet browsers have become a powerful tool for surfing and exploring websites and is easy access to any product or service online. With many browsing options available most of the brands have their own digital presence and website platforms to reach out to their target group. Website development is a crucial element as it involves some important aspects like customer queries, online visitors, online sales, online services, and browsing experience. Customer Retention plays an essential role to keep our customers active.

Browsing experience plays a pivotal role in making online customers visit your website again and again and more the repeated visitors, more are the chances for customer retention. To give your customers the best browsing experience you need to make sure you have the following measures implemented on your website.

Page speed optimization
Page load speed time is important for the site visitors to navigate and explore through the different pages of your website. Slower page load speed results in visitors abandoning ...
... the website. On average, a web page is expected to load in 3 to 5 seconds. Any longer than that will make your site visitors leave your site. Slower your page loading speed is the more you have site visitors abandoning your site.

“Having a low pagespeed results in 7% drop in conversion rates and a 16% drop in customer satisfaction with one second delay on page load” – Web Guru
As per the results, it is observed that 47% of customers do not wait for more than 5 seconds for the page to load. Having a good page load speed time makes your audience more interested in your website content and navigate through the site. Visitors who do not have good browsing experience are less likely to visit the site again.

Website navigation
Easy navigation is one of the essential factors in giving visitors good browsing experience. An easily navigable website not only increases the time a visitor spends on your website but also gives your visitors more time to explore and discover information about your company. If the site navigation is not easy and takes time to navigate, this might result in an increase in the bounce rate of the site. Thus to avoid such complications, it is advisable to have easy navigation on your site.

Interesting content
Good content is what sets your website apart from your competitors and delivers the right message into the minds of your customers. The success of your website is determined primarily by its content. Having interesting content is important for customer retention. The more interesting content your website has, the more visitors will be interested to visit your site and subscribe to the content. This further results in good browsing experience and customer retention.

Compatible with other browsers
There are many browsers available for surfing and a few of the most popular browsers include Google Chrome, Mozilla Firefox, Safari, and Opera. A good website should work properly on all these popular web browsers. If your website is good enough to run in all these browsers, it gives a consistent experience to your site visitors which in turn increases customer retention.

Simple and professional design
Website design is a very important factor in attracting visitors to your site. When the design is good and appealing, visitors will develop an interest to explore and navigate through your website. Design plays a crucial role in attracting customers and making them visit your site again and again. Having a promising web design gives your customers a good impression and encourages them to read what you do, what are are your products and services and any other business information.

CTA or other forms
Having a Call to action is an important aspect of encouraging your site visitors for conversions. Forms like Contact Us encourages your visitors to take the next step of action to reach out to you. Other buttons like Subscribe us also play a crucial role in audience engagement and audience retention.

Tracking
Google Analytics is the most useful to keep a track of your website visitors, what page they viewed, sources they come from and the overall time they spent on your website. Keeping a tab on visitors will help you iterate and re-strategize your current tactics and devise new for gaining more customers and customer retention. Unlike other channels, websites can be easily tracked to see what is working and what isn’t. This data will help you in improving your business and the content of your website.