How Atlassian Priority Support Can Help Your Organization

By Author: Boris Berenberg
Total Articles: 12
Comment this article

Atlassian premier support is a dedicated team of Senior Support Engineers and enterprise managers. They are committed to delivering higher SLAs, faster resolutions, faster triage, and engaging customers with new service touchpoints to boost customer experience, system performance and system for enterprise customers.

The advanced and dedicated Atlassian support teams are highly trained to diagnose issues in your environment. They familiarize themselves with three primary contacts from your company to learn about your network and environment.

Atlassian premier support can be highly beneficial for your organization. The key benefits of choosing Atlassian technical team support are discussed below –

1. Account-Wide Coverage:

Atlassian premier support refers to an account-wide coverage that includes every installed Atlassian product and plug-in.

2. Get Direct Access and Phone Support from A Dedicated Atlassian ...
... Support Team:

The expert senior support engineers, with advanced technical knowledge, help customers with mission-critical needs and complex environments. During critical issue resolution, the phone support and dedicated senior support teams help you in the most efficient way possible.

3. Development Team Priority:

When an issue needs to be escalated, the premier support customers get a higher priority for assistance or fixes.

4. Collaboration Phone Calls, Screen Sharing, And Health Checks:

The Atlassian technical support team is highly accustomed to screen sharing sessions with customers. This helps in minimizing miscommunication and delays that lower resolution times.

5. 24/7 Phone Support and Weekend Support for L1 Issues:

The premier support team is always connected to you and help you with queries and issues. If you face level 1 severity issue, the technical experts directly assist you even in the weekends.

The premier support customers get weekend support for their products. However, data center support customers do not get weekend coverage.

6. Health Checks:

The Atlassian support team performs a health check and analyze each of the Atlassian systems. The premier customers can also request additional health checks during the up-gradation of both staging and production environments. This will offer you a more trouble-free upgrade experience.

7. Mission-Critical Coverage:

You can buy Priority Support Server for your highly critical Atlassian instances. This ensures that you have elevated support whenever you need it.