4 Major Reason For The Clients To Opt A Hotel

By Author: Amery Ortego
Total Articles: 108
Comment this article

Running a hotel business is not very easy. Travelers have become very conscious about what they want and they now look for value for money. Whether you are running a medium, small or big hotel, you have to always keep the comfort of the client as your topmost priority. There is no two ways about it. Your business is running because of them and so you have to cater to their needs and requirements. Following are some of the areas where you can improve your service:

Always emphasize on the comfort factor. One of the major reasons your client has opted your hotel out of the numerous hotels in Dursley is because of the comfort factor. Look for the ways and means by which you can offer more of it. Pay attention to details. Like ensuring that the bedcover, bed sheet, pillow covers, and towels – all are clean and dry washed every single time. Make sure that the television is running properly, the telephone in the room should be working and the Wi-Fi should be up and running. Almost everyone remains glued to his or her phones nowadays. Without proper Wi-Fi ...
... it will be difficult to keep your guests happy.

The support staff should be friendly and helpful. If the client calls up the reception, there should be a receptionist to answer the call at all times. No matter what the issue, the support staff should be prompt in their action to resolve it. Ignorant support staff is never useful and it gives a bad impression about your hotel as well.

There should be no hidden cost involved. If you are charging tax for anything, clearly mention it in the receipt. There should be no unscrupulous behavior associated with your hotel.

Promote your business through the different social media channels. All over the world Instagram is the most popular social media followed by twitter. Find out what are the trends that are being followed there. Check out what your competitors are doing. Take ideas from there to formulate your strategy. Come up with an idea that suits your business model and hotel style. Say for example if your hotel falls under budget travellers there is no point in promoting it as a luxury resort. On the contrary promote it for what it is. There are many travellers who will fall under your category. Target them to get the desired results.

As more and more people are opening up to the idea of travelling, you need to cash on this. Every year the number of travellers is growing and if you can follow and implement what has been mentioned above you can always get the best out of it. Do you have any more ideas that you would like to share? Tell us in the comments section; we would love to hear from you. In the meantime check out our hotel, the rooms that we have on offer. For booking drop us an email or call our toll free number anytime.

About the Author: This contribution has been made by Amery Ortego who has written a number of articles on Hotels In Dursley and provides fruitful information.