Performance Management Solutions Helps Healthcare System Drive Organizational Success

By Author: McKesson
Total Articles: 2
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Hospitals in the Cincinnati-based Catholic Healthcare Partners (CHP) system are among the best in the nation when it comes to high-quality healthcare. When CHP was faced with two new regulatory standards from The Joint Commission and Centers for Medicare and Medicaid Services (CMS), it needed a performance management solution that would help it sustain that high level of quality.

As part of The Joint Commission's new Ongoing Professional Practice Evaluation standards (MS.4.40), hospitals would not only evaluate practitioners on the new standards but also provide ongoing feedback.

CHP wanted to address the plan by CMS to change reimbursement standards and metrics to pay-for-performance — meaning that practitioners are reimbursed based on patient outcomes and results.

To proactively answer these business needs, in the spring of 2007, CHP began adapting the content delivered by McKesson Performance Analyticsâ„¢.

What began with regional requests for length of stay, mortality and direct cost per case by physician quickly evolved to include specialty-based peer comparisons, core ...
... measures and the Surgical Care Improvement Project. Today, CHP has expanded the performance management system across the enterprise to include measurement of the six new competencies required by The Joint Commission.

CHP's decision to take full advantage of the capabilities of McKesson Performance Analytics has yielded huge dividends. By choosing a single enterprise-wide solution, the organization has:

Saved more than $1 million in software costs

Achieved higher care quality and process improvements, especially in the internal medicine division

Improved efficiency with the ability to conduct dynamic analysis with interactive intelligence options

Increased corporate adoption of the performance management solution by 700% during the first two years

Driven adoption of the solution across the enterprise, from less than 10,000 quarterly accesses to 35,000 in two years

Learn more about how CHP is driving organizational success in the full case study.