Evolution Of Process Outsourcing

By Author: Debra Claudice
Total Articles: 6
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In the present business scenario, process outsourcing is an emerging trend. After the introduction of business process outsourcing (BPO), we can see a variety of process outsourcing such as knowledge process outsourcing (KPO), legal process outsourcing (LPO), Research process outsourcing, Recruitment process outsourcing (RPO), Human Resource outsourcing (HRO), procurement process outsourcing (PPO) and medical business process outsourcing (MBPO). These terms varies widely and not related to each other. This article provides you the brief notes about each of the above. You gain more knowledge about the techniques as this is going to completely rule the business world in another few years. Then this would be the ultimate source that provides more job opportunities for freshers in the near future.

What is BPO?

Many large scale industries in the United States and the United Kingdom are outsourcing their back office tasks to the companies based in the developing countries such as India, China and Philippines in order to save their cost and time. Under this activity, businesses will outsource their call support, data ...
... entry, voice calling, employee payroll any kind of tasks that is not fully technical but most of the BPO tasks are related to call support (Both inbound and outbound calls). Companies would outsource especially the task that is repetitive or monotonous and time consuming.

What is KPO?

KPO is also an outsourcing activity like BPO. But here companies outsource tasks that is expensive to execute in house and if there is no expertise available to complete the tasks. In KPO, they have critical IT related tasks such as engineering designing, mechanical, structural, architectural, Remote IT infrastructure, Technical research, Technical email support, Technical help desk and tasks related to OS and applications, 2D, 3D modeling and animation kind of tasks. Hence, the employees in KPO companies are of high profile and highly expertise. That is why this field has got the name "Knowledge Process Outsourcing".

What is LPO?

This is an additional trend introduced recently in the outsourcing field. LPO companies deal with the legal documents. People cannot execute these types of tasks in House as the LPO tasks can be executed only by the experts. It includes a wide range of legal processes such as per litigation documentation, patent application drafting, providing legal advices, drafting licensing agreements, contracts and any kind of legal research. Foreign countries are ramping up their legal jobs to be outsourced to countries like India within the year of 2015.

What is RPO?

There are two different definitions for RPO. It is known as Research process outsourcing and recruitment process outsourcing. Research PO will be used in the bio tech field. Here, clients outsource their R & D work to India.
Recruitment PO involves in recruiting candidates for the companies based in the foreign countries. It is a key component of HRO.

What is HRO?

Human resource activity comprises a group of activity which includes payroll management, staffing, travel and expenses management, Appraisal management, retirement , benefits administration, risk management and compensation consulting etc. Large scale industries gain more profit by outsourcing their HR activities to India as they can completely focus on their core competency. They can save a lot of money too.

What is MBPO?

It is just a budding trend in outsourcing industry. Apollo hospital is the first major hospital to getting into MBPO. Most of the hospitals not got convinced with this methodology.

What is PPO?

Procurement Process Outsourcing is also a booming trend in the business field. It is all about the transfer of management and execution of one of more procurement activities. It refers to transferring the entire procurement sub segments or transferring the entire procurement business to a third party service providers. It gives you good result in terms of productivity and cost. It is the potential technique that saves more money.

Debra is an article writer helps you with customer support tips. She is executing outsourced customer service projects. Integra provides professional customer service outsourcing for the companies all over the world. Visit integracustomersupport.com for more information.