Issue Management And Society Management Software

By Author: emma
Total Articles: 1
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For any administration, be it corporates or housing societies or say even a political party, issues are bound to come up. And managing them with ease and expertise forms the major responsibility for the office bearers. Zooming in to our core area of housing society management, attending to issues and their proper resolution forms the very base of harmonious co-living. Let’s have a quick look, what are the major problems housing societies faces while handling issues/complaints.

Many a time, housing society administrations are unable to get hold of the issue in a proper way due to the absence of streamline channel. The complaint travels from ear to ear and increases tension and chaos without any solutions.

Sometimes even if a complaint is registered to the admin office, it may not get proper solution due to improper or haphazard manual steps of redressal.

Again, sometimes, an issue might have been solved by the administration however it couldn't satisfy the issue-raiser. But due to the long chain of action again, refrain from raising it again instead keep loathing which again creates an atmosphere of disharmony.

Often ...
... admins face problem in executing a complaint by mixing up with another and giving out wrong instruction to the wrong person creating a huge mess.

Now that we know what are the problem areas, lets see how they can be solved and how a software can help out. The above problems can be easily solved and in fact the issues can be addressed more effectively only if there comes an easy channel of documentation and execution. And it is here, where a housing society management software fits in and automates the entire process, easing out everything related to issue management both for the society members and the administration office.

So let’s check out how a software streamlines the issue management processes. First let’s see from a society member’s point of view.

A housing society management software eases the task of raising complaint/issue by:

Offering an easy channel of communication via app or online login account where members can easily log their complaint and bring it into notice of management.

Offering a real-time tracking option to enable members keep a tab of how their complaint is progressing.

Offering an option to reopen an issue if s/he is not satisfied with the offered solution. This eliminate chances of loathing and creating disharmonious atmosphere.

Coming to the POV of the society management office, a software helps in:

Recording all the complaints systematically and in a dedicated place.

Segregating issues according to the broad heads thereby chunking out common problems and helping in execution.

Notifying the assigned person instantly of an incoming issue, thereby enabling prompt action for emergency cases.

Allowing delegation to proper person without any chance of mistake.

Logging each and every step of executing the complaint towards solution such that it is easily trackable.

Allowing members to react and respond to resolved issues or even on-going issues if not satisfied.

Therefore, we can safely conclude that a good and apt housing society management software can ease out the task of society management to a great level and helps in streamlining many other aspects increasing peace and harmony in the society indirectly.