123ArticleOnline Logo
Welcome to 123ArticleOnline.com!
ALL >> Technology,-Gadget-and-Science >> View Article

Web Portal Solutions: A Necessary Foundation For Your Business

Profile Picture
By Author: Maulik Shah
Total Articles: 49
Comment this article
Facebook ShareTwitter ShareGoogle+ ShareTwitter Share

Technology has penetrated most professions. Management is no exception. Any given company deals with customers, employees, and suppliers on a daily basis. As the company grows, managing all this human resource can be a hassle. Thankfully, we are tech-enabled civilization and by nature, we look for answers in technology.

That technology, in this context, is portals.

What is a web portal?

A web portal is a web-based solution that provides a single point of interaction to various people who are involved with a business.
By an extension of the definition, one can say that a portal enables the sharing of relevant information with the relevant people. This improves the collaboration and communication between the concerned parties.

The beauty of a well-developed web portal is that it integrates seamlessly with your website. This gives it the same look and feel and uniform overall experience. It helps keep things transparent and gives you better control over your operations.

Additionally, you can configure it for remote access. Meaning that people can access it on the go. This significantly reduces the response time.

Why you need a web portal

There are many different reasons for which you may want web portal development. However, it is only after using one that you realize how many different pain areas it can solve. Some of these are common. Such as:

-Operating from different locations (national and/or international)

-Having field officers or home-based workers

-Providing data-access to outside parties

-Transparency of information

Scalability

Some of these are industry specific. Custom portal development will benefit you in either case but becomes kind of mandatory in this case.

Types of web portals

Customer Portals
Customer Portals or client portals are perhaps the most common example of portals that you can find. It is basically a way of sharing access to certain modules of your CRM to the customer so that he is able to find relevant information and solve his query with minimum intervention by the company. Using it, a customer can also raise tickets, which your customer service department can resolve promptly.

Partner Portals
A partner is any third party that is part of your everyday operations such as distributors, resellers, or service providers. They may require access to certain modules such as pricing and sales information to operate. However, you may not want to disclose the details that are not relevant to their work. In that case, you may opt for a partner portal.

Affiliate Portals
You can use an affiliate portal when dealing with affiliates. This may involve sharing custom links and invoices with them individually and on a daily basis. This might be causing a decrease in the productivity of your team. An affiliate portal helps you maintain confidentiality while sharing the necessary documentation with your affiliates.

Vendor/Supplier Portals
A vendor (or supplier) portal facilitates vendors to get the necessary data and resources through ‘self-service’. The automation of this process saves the company both time and efforts and reduces the operations cost.

Knowledge Portals
A knowledge portal serves as a single point of contact for access to the knowledge base of an organization. In some cases, this information is available within the CRM for an additional cost. However, if you opt for a knowledge portal, you will be able to get a customized solution that can serve you and your clients’ needs specifically.

The benefits of using custom portals are manifold. You get a dedicated space for your customers, partners, affiliates on the web that is separate from your website. Custom portals can execute Custom Business Logic, which is a highly useful feature since all business needs are different. It is also an ideal solution from a security point of view.

You may choose from all the different web portal solutions available. However, as your organization grows, you may feel the need for a custom solution. This may be for improved functionality that is specific to your needs. It may also be necessary if you are using custom modules in your CRM that wouldn’t work with a standard product.

Either case, you are going to need a developer. At some point, we all do. Look for a company that has domain expertise in this field. There are several developing firms that are doing dedicated work on CRM. Make sure to look them up on the internet. Try to get a review if you can otherwise go through the documentation they provide. Go through their portfolio in detail and contact them if you feel that they might be able to serve the purpose.

More About the Author

Mr. Maulik Shah is the founder & CEO of CRMJetty, hub of innovative customer relationship solutions, provides ready to CMS integrate portal solutions for SuiteCRM, Sugar CRM, Salesforce, and Dynamics CRM including WordPress Customer Portal. Maulik is a tech enthusiast and writes about the various aspects of ecommerce technology.

Total Views: 111Word Count: 753See All articles From Author

Add Comment

Technology, Gadget and Science Articles

1. Things You Should Know Ahead Of Migrating To The Latest Freshbooks
Author: Software Blogs Web

2. Benefit Of Having Microsoft Dynamics 365 Partners In India
Author: pranjul sharma

3. Buy Solar Panels In Adelaide At A Very Cheap Cost Budget
Author: Brown Ross

4. Android 12 First Developer Preview: Fascinating Features You Should Know
Author: Angel Smith

5. What Are The Microsoft 365 Principles For Network Connectivity?
Author: Elisa Wilson

6. Retouching: An Art To Imagine The Best In Possibilities
Author: Global Photo Edit

7. Tips To Step Up The Performance Of Windows 10
Author: Elisa Wilson

8. Four Steps To Immediately Mature Your Third Party Risk Management Software
Author: Eplatform tech

9. Why You Should Invest In Asset Monitoring For Cold Chain Management
Author: Tony Zheng

10. 3 Ways Internet Of Things Enhances Supply Chain Visibility
Author: Tony Zheng

11. A2p Messaging: Best Way To Deliver Information To The Users
Author: KBV Research

12. How Can Remote Generator Monitoring Help You?
Author: ayantra

13. 3 Reasons You Must Invest In Dashboard Development Services
Author: Lisa Brown

14. Mistakes To Be Avoided While Developing Apps With Angular!
Author: Ash Rakars

15. How To Create Paypal Account: Effective Steps?
Author: sofia Smith

Login To Account
Login Email:
Password:
Forgot Password?
New User?
Sign Up Newsletter
Email Address: