Professional On Hold Messages

By Author: Kathleen O
Total Articles: 6
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When a potential client calls your company on the phone, it's essential for you to entertain callers while they wait on the line in order to decrease hang-ups and increase sales. An IVR (interactive voice response) and on hold messages that deliver your company's message clearly and professionally enable you to put your best foot forward and make a lasting impression on your potential clients. Having a professional voice over talent perform custom on hold messages and IVRs will help you increase sales and create a strong, professional image.

What is IVR?

An IVR, or interactive voice response, processes inbound calls, plays recorded messages, and routes calls to service agents or transfers them to an outside extension. IVRs make call centers more productive because they can verify who a caller is, gather information, and direct the caller to the right service representative. To ensure that your IVR is clear, professional, and friendly, hire a voice over talent to provide you with a customized voice recording.

On Hold Messages

Anytime you put a caller on hold, you risk losing a sale. However, putting ...
... callers on hold is often inevitable since it's impossible to attend to everyone who calls immediately. If callers hear nothing while they are put on hold, they are much more likely to hang up. As such, it's important to play an on hold message while they are on the line.

On hold messages increase your company's credibility by including promotions, product information, a rundown of the services you offer, and your operating hours. For optimal results, hire a professional voice over talent with an entertaining voice to deliver your on hold messages. Professional on hold messaging has the potential to grab and retain the attention of callers, and add a vital piece to your company's sales process.

Whether you like it or not, your business will have to play an IVR or on hold message at some point when customers and potential clients call. To ensure that the experience is as pleasant for them as possible, hire a professional voice talent to deliver the recordings. A professional voice talent with a friendly, entertaining voice will be able to maintain the attention of your callers, which will ultimately lead to less hang ups and more sales.

Nobody likes talking to a machine, so make sure that the recordings you use are top-notch. With the right voice talent delivering each message, you'll be able to create a professional and memorable image for your company. The IVR and on hold messaging you use will come to be associated with your company itself and make a lasting impression on potential clients, so make sure that the voice you use and the quality of the recording are worthy of representing your company's brand.

Kathleen O. is a researcher in the female voice actress industry. Her knowledge base includes facts on recording message on hold and interactive voice response systems.