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Checklist To Buy A Perfect Pbx Solution

By Author: Harold Vance
Total Articles: 104

The VoIP technology is gaining popularity day and night because of the abundant benefits it offers. With the growing popularity of the VoIP technology, the solutions based on the VoIP are also gaining demand. One of such in demand solutions is the PBX aka Private Branch Exchange Solution. It offers a variety of features which not only strengthen the communication and collaboration, but also benefits in terms of ROI. However, selection of a wrong PBX solution can result in waste of money or inviting headache, which needs the constant support. Thus, it is very much important to choose the PBX solution which is a best fit for your needs so you can ensure good returns over investment. This article will make you aware with the few points to be kept in mind with the brief so you can make sure to buy the best PBX solution.

Understand your need
Why you want to buy a PBX solution, is the first question you should ask yourself before making any decision or looking for any available option. Do you want it for consolidating the internal communication? or you are willing to collaborate remote branches of the company? Or you want to launch a business as a PBX service provider to offer PBX services to your tenants. The answer of these questions will make you understand what type of PBX solution you should invest in. For example, a single tenant PBX fits you, if you want to use it for your organization only, or multi tenant PBX if you want to provide PBX services to your tenants.

Look for the available options
Once you are clear with your requirements, you may look for the available options. This can be easily found by surfing over web or the VoIP communities which will provide the details of the available PBX products. You may also check the price for getting custom PBX solution development with the features you want. Based on the pricing and available features make a list of few selected solutions. Here, the most important thing to keep in mind is don't get carried away with the long list of features. Just give emphasis to the key features you want to satisfy your purpose.

Ask for the demo and a free trial
Once you finalize a few PBX solutions which you think can best fit to your needs, ask for the demo of the product or solution. Here, check the user friendliness of the available modules and admin panel. It should not be too complex that you have to spend lots of money in support services. It should be user friendly so you or any of your staff members can manage it on your own. If it looks user friendly and worth, ask for a free trial for a few hours or days, so you can explore the PBX solution and offered features. Based on your experience with the PBX solution, make a list of a few PBXes which you find best according to your needs.

Ask for the value added services
This is the time to discuss the pricing and related services. Ask for the value added services such as free support for a few days or training, etc. Also, check what else they can offer apart from the PBX.

That is it! By keeping these points in mind, you will not only get the best PBX solution for your organization, but will also get some value added services.

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