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Ivr Solution Enriches Business Benefits For It Companies
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The IT company offers different services such as web design, development; mobile application development; online marketing services and more. At a certain time, the company might be handling the multiple projects of different nature. Thus, the management of the IT company always needs to find the strategies to ensure the maximum utilization of the resources and reduce the expenses. Communication is one of the area, which blocks the resources sometimes as well as take a considerable share from the budget. The Interactive Voice Response System (IVRS) can aid the IT company with these two major concerns of the company: Improve Productivity and Reduce expense. It has various features which can provide many benefits to the IT company. A few key features of the Interactive Voice Response Solution are listed below:
Automatically attend the call
Easy to use graphical user interface
Support different telephone lines
Configurable IVR Prompts
Integration of Database
Configurable Scripting facility
100% blind recording
Text to speech message conversion
Let's explore how IVR (Interactive Voice Response) Solution benefits an IT industry:
Instant Response To Important Calls
The IVRS has the auto attendant feature, which allows the IT company to respond the calls immediately. It will ensure that each important call is received. Even if the company has day off or company's working hours are over the IVR system will respond to each call and also allows the caller to interact with the system to take an appropriate action. This will increase the response time exceptionally. This will ultimately improve the consumer satisfaction, which will work in favor of the company.
Guide Caller To The Right Department, Right Person
The IVR software has a responsive and interactive voice response system. The user can interact with the menu to reach the right person at the right time. For example, if an IT company has departments like Development, Design, Accounts, Recruitment and Marketing. When someone makes a call to the company, the IVRS will play a welcome prompt. After that the system will play a menu like, Press 1 to reach sales executive, Press 2 to reach recruitment executive and so on. The caller may press the appropriate option, if the IVR is having the touch tone option or caller may also speak the option, if the IVR has the voice recognition option. By selecting the right options, the caller may directly reach the right executive, he would like to talk with. This will decrease the hold time for the caller, which will improve the customer satisfaction. It will also save the resources time to transfer or forward the call to the other executive.
Normal Operations Can be Automated
The IVR solution will allow the customers to perform a few actions, which will automate the routine tasks. For example, if someone wants to get the quotation for the simple logo design or CMS web development then he may choose the options from the IVR system and an estimated quotation can be given. The client can also pay the bills using the Interactive voice response system at quickest.
There are many more benefits the Interactive Voice Response System offers to the IT company such as:
Reduce the call attendance and call transfer time of the receptionist
Create a professional appearance for the company, which will aid in their Branding.
Save the time of company resources in attending the callers, which can be attended by the automatic system.
Improve the ROI of the company.
Author is working in IVR Software development project. The company offer custom IVR Solution based on client requirements.
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