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000-652 :ibm Certified Associate - Smartcloud Control Desk V7.5
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A candidates who successfully passes this exam can install and deploy a basic IBM SmartCloud Control Desk V7.5 solution. He/she should be able to describe the business and technical concepts of ITmanagement and the IBM SmartCloud Control Desk V7.5 architecture and components. They also map the requirements of the business customers and install and configure IBM SmartCloud Control Desk V7.5 for a basic deployment.
SmartCloud Control Desk Concepts
Explain the service management concepts within SmartCloud Control Desk.
Understand service desk processes, the different ticket types, the related processes and common tasks.
Explain the Service Catalog processes
Understand Change, Configuration, and Release management processes
Explain the IT Asset management processes to understand how IBM SmartCloud Control Desk can manage hardware and software assets.
Explain the reconciliation process
Explain how SmartCloud Control Desk manages interactions and how SmartCloud Control Desk processes interlock and support.
General Installation and Deployment
Identify and explain the purpose of multiple offerings
Explain the various options so that the appropriate deployment type can be recommended to the customer.
Summarize the installation process and steps
Explain SmartCloud Control Desk architecture so that the engineer is ready to propose a SmartCloud Control Desk architecture to the customer
Explain the points of external integration so that the customer understands the externals points of integration.
Configure SmartCloud Control Desk
Discuss the security options available so that the authorization procedures can be established.
Start the basic configuration of setting up the core data for an organization
Troubleshoot any service management, Change configuration, incident and release management or asset management issue
Review and apply changes to the basic system configuration options
Discuss the features of the application user interface
Describe and demonstrate the use of self-service tasks
Create, configure and submit a new Service Request ticket
Perform problem determination so that the cause of the issue has been identified.
Manage the interlock of processes and data in SmartCloud Control Desk
Recommended Prerequisite Skills
Candidates should have the following qualifications are requirements:
Familiarity with software and hardware components.
Familiarity with IT process analysis methods and techniques.
Working knowledge of SQL for supported databases
ITIL Foundation Level certification.
Course title: IBM SmartCloud Control Desk 7.5 Foundations: This is a 2 day course and it introduces candidates to the basic concepts.
Instructor-Led Online Course: IBM SmartCloud Control Desk 7.5 Foundations (ILO): This is an online course and teaches the basic concepts.
Self-Paced Virtual Classroom
IBM SmartCloud Control Desk 7.5 Foundations (SPVC): This is an online course and have candidates have 60 days to complete it from the time of registration.
Number of questions: 50
Time allowed in minutes: 90
Required passing score: 66%
Test languages: English
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