https://www.123articleonline.com/rss/author/268510/deeksha-daduArticles written by Deeksha Dadu from 123ArticleOnline.comen-usCopyright (c) 123ArticleOnline.com All rights reserved. https://www.123articleonline.com/articles/1172315/the-role-of-customer-support-outsourcing-in-the-growth-of-e-commerce-companies The biggest e-commerce company in the world, Alibaba heavily relied on the services offered by outsourcing companies from the US to develop his website. In 1999 when Jack Ma established Alibaba, the software developers in China were non-existent. If we look at their journey, it's obvious that outsourcing was like manna from heaven for Alibaba.