Here's the recent articles submitted by donald nason
Articles By donald nason
Customer Services And Smoothing The Complaint Handling Process
By: donald nason
Nearly all customers would recommend a company to their friends if a complaint had been resolved efficiently, four out of five customers would spread the word if a complaint had been handled badly, and most customers would pay more for excellent service – a Customer Services solution provides document capture, process workflow and on-line file access to streamline complaint handling, easing the work of Customer Services staff and promoting far better customer relationships.(read
entire article)
View : 508 Times
Category : Hardware/Software
Efficient, Holistic, Streamlined Processing – Integration Without The Coffee And Croissants
By: donald nason
Electronic document management solutions store documents so they're accessible 24/7 from anywhere in the business, and workflow automates processing. But that may not be the end of the processing journey for the data within that document, either within department or across the organisation. Seamless integration with other line of business systems is therefore essential if multiple data entry is to be avoided, onward processing not subject to delay and interruption, and vital historical information not lost to later processing stages.(read
entire article)
View : 491 Times
Category : Hardware/Software
Automated Invoice Management – No Longer The Preserve Of Giant Multinationals
By: donald nason
Invoice management solutions were originally seen as the preserve of the giant mega-sized corporations, the big multinationals and global conglomerates stretching around the world and criss-crossing the country with branches and offices. However (and while these larger organisations are continuing to streamline their Accounts Payable processing with automated solutions) many other businesses are recognising the advantages of implementing an automated invoice management solution – established, flourishing businesses, typically with turnovers of £30m to £500m and from across the board industry-wise.(read
entire article)
View : 656 Times
Category : Hardware/Software
Accounts Payable Are Out To Lunch - And Other Responses To Late Payment Queries
By: donald nason
Apparently that the Accounts Payable department is busy or ‘out to lunch' comes in at number four in the list of telephone responses organisations fall back on when being chased for late payments. Late payments are a huge problem in the UK – and not only a problem for the business owed money. The organisations owing payment risk losing their reputation and valued suppliers as well as being subject to late payment penalties.(read
entire article)
View : 465 Times
Category : Computers
The Plausibility Of The Paperless Office
By: donald nason
With paper probably too ingrained in business culture to ever disappear completely, but the case for removing paper from many business procedures irrefutable, I concluded that the answer to the question of whether the paperless office is myth or reality is – a mixture of both. The fact is there are many departments where becoming paperless is not only possible, but overwhelmingly advantageous. However, it's not always easy persuading customers, suppliers, even partners to supply the documents you need in the format you want.(read
entire article)
View : 566 Times
Category : Hardware/Software
Document Management - And What That Means In Practical Terms
By: donald nason
Essentially document management means taking the paper out of document-centric processes, and sometimes that's enough to enable an organisation to reduce costs and achieve greater working efficiency. However, coupling document management with workflow to automate subsequent procedures can lead to even lower overheads and further streamlined efficiency.(read
entire article)
View : 618 Times
Category : General
Streamlining Back Office Functions – Nowhere More Necessary Than In Accounts Payable
Submitted as: Caroline Wigley
Businesses are increasingly looking to streamline back office functions. From CEOs to CFOs to department heads across the organisation comes the drive to unlock profit and improve productivity with efficient processing – reducing cost and enabling optimum focus of resources. Nowhere is this more necessary than in Accounts Payable (AP) where departments are manually processing high volumes of paper.(read
entire article)
View : 473 Times
Category : Hardware/Software
The Growing Problem Of Paperwork – 1956 And Now
Submitted as: Caroline Wigley
The Growing Problem of Paperwork is a title from a paper written in 1956 – and to avoid accusation of plagiarism, I confess this right at the start and that it belongs to a paper by American organizational theorist Ben S. Graham. The reason for appropriating the title? Because paperwork remains a growing problem for so many organisations today. And many of the issues Graham outlined as contributing to the ‘problem of paperwork' are the same now as they were then.(read
entire article)
View : 451 Times
Category : Computers
