Here's the recent articles submitted by hodusoft ltd
Articles By hodusoft ltd
Smarter Agent Logins: Let Them Choose Queues And Dialers On The Go
Submitted as: Hodusoft
Smarter agent logins give contact centers the flexibility to let agents choose their queues and dialers, improving efficiency and reducing wait times. This modern approach boosts customer satisfaction, optimizes resources, and empowers agents with greater autonomy and smoother workflows.(read
entire article)
View : 35 Times
Category : Technology, Gadget and Science
How Smart Ai-powered Chatbots Are Redefining Real-time Customer Conversations
Submitted as: Hodusoft
AI-powered chatbots are revolutionizing customer service by offering instant, personalized, and intelligent conversations that adapt to customer needs in real time. Integrated with advanced contact center software, they enhance efficiency, reduce operational costs, and improve customer satisfaction.(read
entire article)
View : 31 Times
Category : Technology, Gadget and Science
Boosting Customer Satisfaction With Real-time Sentiment Analysis In Contact Centers
Submitted as: Hodusoft
Real-time sentiment analysis helps contact centers detect customer emotions instantly across calls, chats, and social media. By understanding moods in the moment, businesses can boost satisfaction, prevent escalations, and strengthen loyalty.(read
entire article)
View : 91 Times
Category : Technology, Gadget and Science
How Ai Powered Sentiment Analysis Helps Prevent Customer Churn
Submitted as: Hodusoft
AI-powered sentiment analysis helps businesses spot unhappy customers before they leave by analyzing tone and emotions across calls, chats, and emails. By combining this with omnichannel support, companies can reduce churn, improve customer experience, and build lasting loyalty.(read
entire article)
View : 32 Times
Category : Technology, Gadget and Science
Call Disposition Explained: How Smart Call Outcomes Drive Better Contact Center Performance
Submitted as: Hodusoft
Call disposition helps contact centers turn every call outcome into actionable insights, improving follow-ups, compliance, and customer satisfaction.
With tools like HoduCC Omnichannel CX Suite, businesses can automate workflows and enhance overall operational efficiency.(read
entire article)
View : 710 Times
Category : Technology, Gadget and Science
Ivr Integration With Chatbots And Messaging Apps For Seamless Omnichannel Support
Submitted as: Hodusoft
Integrating IVR with chatbots and messaging apps enables businesses to deliver seamless, omnichannel customer support across voice and digital platforms. This smart fusion enhances efficiency, consistency, and satisfaction while optimizing costs and agent productivity.(read
entire article)
View : 569 Times
Category : Technology, Gadget and Science
Why Your Calls Show Up As Spam — And How Stir/shaken Helps Fix It
Submitted as: Hodusoft
Understanding STIR/SHAKEN: The Telecom Solution to Caller ID Spoofing and Unjust Spam Filtering(read
entire article)
View : 6 Times
Category : Technology, Gadget and Science
