Here's the recent articles submitted by hodusoft ltd
Articles By hodusoft ltd
Smarter Agent Logins: Let Them Choose Queues And Dialers On The Go
Submitted as: Hodusoft
Smarter agent logins give contact centers the flexibility to let agents choose their queues and dialers, improving efficiency and reducing wait times. This modern approach boosts customer satisfaction, optimizes resources, and empowers agents with greater autonomy and smoother workflows.(read
entire article)
View : 50 Times
Category : Technology, Gadget and Science
How Smart Ai-powered Chatbots Are Redefining Real-time Customer Conversations
Submitted as: Hodusoft
AI-powered chatbots are revolutionizing customer service by offering instant, personalized, and intelligent conversations that adapt to customer needs in real time. Integrated with advanced contact center software, they enhance efficiency, reduce operational costs, and improve customer satisfaction.(read
entire article)
View : 51 Times
Category : Technology, Gadget and Science
Boosting Customer Satisfaction With Real-time Sentiment Analysis In Contact Centers
Submitted as: Hodusoft
Real-time sentiment analysis helps contact centers detect customer emotions instantly across calls, chats, and social media. By understanding moods in the moment, businesses can boost satisfaction, prevent escalations, and strengthen loyalty.(read
entire article)
View : 110 Times
Category : Technology, Gadget and Science
How Ai Powered Sentiment Analysis Helps Prevent Customer Churn
Submitted as: Hodusoft
AI-powered sentiment analysis helps businesses spot unhappy customers before they leave by analyzing tone and emotions across calls, chats, and emails. By combining this with omnichannel support, companies can reduce churn, improve customer experience, and build lasting loyalty.(read
entire article)
View : 50 Times
Category : Technology, Gadget and Science
Call Disposition Explained: How Smart Call Outcomes Drive Better Contact Center Performance
Submitted as: Hodusoft
Call disposition helps contact centers turn every call outcome into actionable insights, improving follow-ups, compliance, and customer satisfaction.
With tools like HoduCC Omnichannel CX Suite, businesses can automate workflows and enhance overall operational efficiency.(read
entire article)
View : 729 Times
Category : Technology, Gadget and Science
Ivr Integration With Chatbots And Messaging Apps For Seamless Omnichannel Support
Submitted as: Hodusoft
Integrating IVR with chatbots and messaging apps enables businesses to deliver seamless, omnichannel customer support across voice and digital platforms. This smart fusion enhances efficiency, consistency, and satisfaction while optimizing costs and agent productivity.(read
entire article)
View : 615 Times
Category : Technology, Gadget and Science
Why Your Calls Show Up As Spam — And How Stir/shaken Helps Fix It
Submitted as: Hodusoft
Understanding STIR/SHAKEN: The Telecom Solution to Caller ID Spoofing and Unjust Spam Filtering(read
entire article)
View : 34 Times
Category : Technology, Gadget and Science
Why Msps Are The Backbone Of Scalable Voip & Cloud Telephony: A Closer Look At Multi-tenant Pbx Solutions
Submitted as: Hodusoft
MSPs are essential to today's cloud telephony ecosystem, ensuring businesses get scalable, secure, and reliable VoIP services without managing IT complexity. Multi-tenant PBX platforms empower MSPs to manage multiple clients efficiently, reduce costs, and grow faster with automation, strong security, and flexible, cloud-ready features.(read
entire article)
View : 89 Times
Category : Technology, Gadget and Science
The Future Of Unified Communications: Where Internet Telephony Meets Ai
Submitted as: Hodusoft
This blog explains what an ITSP is, why choosing the right one matters, and the key factors to consider—such as reliability, scalability, security, and AI-driven features—as businesses move toward more advanced unified communications.(read
entire article)
View : 14 Times
Category : Technology, Gadget and Science
From Voice-only To Omnichannel: Revolutionizing Retention & Revenue
Submitted as: Hodusoft
Omnichannel contact center software turns betting support into a growth driver by delivering faster, personalized experiences across all channels. It boosts player retention, loyalty, and lifetime value in a highly competitive market.(read
entire article)
View : 27 Times
Category : Technology, Gadget and Science
