Here's the recent articles submitted by iccs bpo
Articles By iccs bpo
How To Improve Growth Rate Of Bpo Outsourcing In Travel And Hospitality?
By: iccs bpo
Now the Industry has been evolving more rapidly than ever before and is competing more aggressively in the market place. Newer business models are coming up very fast, and one of the most successful business models remains the BPO outsourcing in travel and hospitality.(read
entire article)
View : 136 Times
Category : Business
Why Is Market Research Company Imperative To Business?
By: iccs bpo
to deliver outstanding services before & after the launch of a product, it is essential to have prior knowledge of the market. It is a crucial for growth statistics of the company & the initial market investment of finance. The company research will be targeted towards the right channels & more streamlined; rather than being in a haywire. Research is the key step towards the start-up, its growth & sustenance in the market.(read
entire article)
View : 137 Times
Category : Business
How To Impress Your Customers With Proactive Service
By: iccs bpo
An effective way of dealing with customers to keep them attached for a long time with the services of the company. Being a proactive service provider can be achieved when the company acts before it says. This way customer loyalty can be achieved as well a brand name can be established.(read
entire article)
View : 162 Times
Category : Business
Top 5 Up-and-coming Trends About Bpo Services In India
By: iccs bpo
In today's ruthlessly competitive landscape, every business strives to outperform its rivals when it comes to delivering impeccable customer service. BPO services can be instrumental in creating a lasting impression on customers. By offering top-of-the-line BPO services, businesses can not only redefine how customers perceive their brand but also build a loyal customer base.(read
entire article)
View : 121 Times
Category : Business
5 Impact Of Ivr Systems In Customer Service
By: iccs bpo
IVR or interactive voice response is one of the best technologies that helps in running customer service efficiently. It becomes a customer's choice if customer wants to connect with a call centre employee or wants to look up information himself by following IVR.(read
entire article)
View : 139 Times
Category : Service
Average Wait Time (awt) In Bpo Industry
By: iccs bpo
Call center outsourcing companies offer services to the client and their customers. Average wait time is a common term used in call centre industry to signify the time lapsed between call connecting to IVR and connecting to associates.(read
entire article)
View : 195 Times
Category : Business
Importance Of Call Center Supervisors
By: iccs bpo
Call Center Supervisor is responsible for multiple things and need to be a jack of all trade. The most responsible role in a call center is of a supervisor, as it is a supervisor who makes or breaks a business.(read
entire article)
View : 110 Times
Category : Business
Top 10 Call Center Metrics
By: iccs bpo
Occupancy is one of the most important call center metrics used to monitor the productivity of an agent.(read
entire article)
View : 136 Times
Category : Business
