123ArticleOnline Logo
Welcome to 123ArticleOnline.com!
ALL >> Business >> View Article

Tactics To Reduce Your Call Abandonment Rate V

Profile Picture
By Author: Surabhi Joshi
Total Articles: 170
Comment this article
Facebook ShareTwitter ShareGoogle+ ShareTwitter Share

1. Provide your agents with the right tools:

The tools that you provide to your agents play a crucial role in deciding the quality of their service. In certain scenarios where the agents are provided with complex tools, that they are unable to use appropriately, they take much more time than expected to handle calls. This affects the quality of customer service and boosts the call abandon rates. Thus, instead of using five different tools which are for free, consider having a developer create one tool that incorporates all the five tools and is easy to use as well. This will help increase your agents’ efficiency and ultimately lower the call abandon rates.


2. Find the appropriate agents:

Finding the right people to do work can help assure that calls would be handled quite nicely. With all the calls handled well, the time spent on one call should be short and there would be a lot less number in the queue. Thereafter assigning the respective tasks to the appropriate agents will help you be sure that work will be done well and there will be minimal or no delays. This further means that the callers ...
... will not have to wait for long time intervals and their calls will be transferred to the agents as soon as possible. Therefore, customer satisfaction would be an added bonus along with a lowered call abandon rate.


3. Make use of the right technology:

Though there is no harm, making use of old tools and old equipments but sometimes these can run slow and affect how agents work. This can, in turn, increase the call handling time and also increase call abandon rate. So, you need to find and use the best, fastest and most efficacious technology. An upgraded, efficient technology helps a lot, especially when you are multi-tasking.

KEYWORDS: live chat,free chat,free chat box,free live chat,chat in website,live chat software,free live chat software,live chat for website,free live chat,website to chat,free website live chat app,live chat support,website with live chat,live chat support on website,chat support for website,live chat software free,live chat software for website free,hired chat agents,hire live chat agent,hire chat support agents,live chat agent,live chat agents,free live chat support,add chat to your website,website for free,website chat plugin,wordpress,ecommerce website chat plugin,embed chat into website,live chat for your website,live chat support website,live chat on your website,website monitoring,live website monitoring,website monitoring tool free


Source: https://www.livechatagent.com/tactics-reduce-call-abandon-rate-3/

More About the Author

24/7 Live Chat Agent for your website, Live Chat Software for website. Use live chat for lead generation, customer support, sales and post sales support.

Total Views: 175Word Count: 392See All articles From Author

Add Comment

Business Articles

1. How To Choose The Right Franchise
Author: Sparkleminds

2. Things You Need To Know About Buying Wordpress Hosting
Author: jaysurya

3. What Do You Understand By Web Hosting For Sale?
Author: jaysurya

4. The Best Mass Gainers For Different Types Of Muscle Gains
Author: probilder

5. Can Nutrex Lipo 6 Black Natural And Nutrex Lipo6 Black Ultra Concentrate Help You Lose Weight?
Author: probilder

6. Buy Real And Cheap Youtube Views
Author: Daniel Jones

7. What Are The Characteristics Of Effective Communication?
Author: Charles

8. Company Set Up With Bank Account Can Help You Get A Bank Loan Easily!
Author: TBA Associate

9. Best Gel And Foam Cushions Deliver Great Comfort And Support!
Author: Kelvin Thomas

10. Combo X70 Impels Balaji Construction’s M-sand Journey In Omerga, Maharashtra
Author: cdeasia

11. How To Use Proof Alcohol For Sterilization?
Author: Andrew Winslow

12. What Are The Significance Of Poly(methyl Methacrylate) Microspheres?
Author: Alpha Nanotech

13. Acknowledge The Major Changes In Brc Food Issue 9
Author: john

14. Advantages Of Maverick 88 Heat Shield
Author: Slade Street Tactical

15. Remington 870 Heat Shield Magpul: Try Out For An Impressive Experience
Author: Slade Street Tactical

Login To Account
Login Email:
Password:
Forgot Password?
New User?
Sign Up Newsletter
Email Address: