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Tips To Make Fine Dining Experience Special

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By Author: Daniel Clayson
Total Articles: 5
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Fine dining on the Gold Coast is now equal to anywhere in the world, with an array of high quality local and international dishes available from tastefully decorated establishments. But fine dining is much more than just the quality and types of foods and décor’s on offer. You can provide the perfect dinner setting, glassware, crockery, cutlery, views and ambience, but you also need the personal touch and to create the perfect setting for your customers:

Ensure your staff know your menu

Customer’s expect that all servers will have an intimate knowledge of the menu and can advise and suggest subtle changes that may suit their preferences, such as more of less spiciness, types of cheeses or whether the oysters are Bluff from NZ or from Sydney Harbour and of course they can help you choose a suitable wine.

Etiquette is free, but worth gold

If staff don’t know or seem unwilling to help, or heaven forbid wish to argue about the specifics, even when the customer is wrong, it can spoil that customers special feeling and put them off. The staff in any establishment, really need to be fully accommodating and willing to help when they’re needed. With difficult and rude customers, being professional, calm and absolutely polite, with a solution based approach, a warm smile, a non-argumentative and positive attitude will awe customers and calm the situation without disrupting other customer’s.

Many customers have their specific preferences and desires, multiple questions and even complaints need to be addressed instantly and calmly to the customer’s satisfaction. Good serving staff, need to be there and ready, but also invisible and ready to observe the need for customers to enjoy their own intimate dinning affair.

A good eye for detail

No matter how busy a restaurant becomes it’s vital that all your customers feel they are getting equal attention, although some need more than others, it’s noticing their needs and seeing to them that matters. Noticing the different stages of all guests’ meals and being able to accommodate them by noting an empty glass, finished entrée or dessert. Allowing guests to sit too long is one of the signs of poor customer service, don’t be pushy, but anticipating their needs is a sign of good service.

Don’t hurry your guests

Just as good waiting staff are paid well guests are paying for the service they receive, they also tip in accordance with the service provided, although some establishments advise tipping is not required or expected.

Even when all the tables are full and everyone is busy, there is no excuse for trying to hurry customers to leave before they are ready. Rushing them through their meal to make way for new arrivals can spoil the evening for your guests in the same way as slow service can.

Fine dining on the Gold Coast can be a very special experience and a memorable occasion with many world class establishments open to look after even the most discerning customers. Always remember to make an early booking as many places are often fully booked well in advance, so for that special night get your booking in early.

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