123ArticleOnline Logo
Welcome to 123ArticleOnline.com!
ALL >> Business >> View Article

Incredible Benefits Of Ivr Technolgy: Iii

Profile Picture
By Author: Surabhi Joshi
Total Articles: 170
Comment this article
Facebook ShareTwitter ShareGoogle+ ShareTwitter Share

1.Faster problem resolution:

IVR system offers a faster problem resolution. When this efficacious system is employed, it routes the callers to the best employee to service their needs, questions are often answered and problems are resolved in the initial attempts. This further results in an improved customer support system and contented customers.

2. It reduces the cost of operator talk time:

IVR helps cut down on answering service talk time as well. Using front end IVR with your answering service means giving callers the opportunity to service their own needs or promptly transfer themselves to the right person which further leads to the reduction of the cost of operator talk time.

3. It exempts call transfers and saves time:

Since the callers are always directed to the most capable agent or most appropriate department, so the probability of instant problem resolution is high. Moreover, the agent who receives the call will be more qualified to answer the caller’s question and will be less likely to transfer the call to another agent. Hence, IVR systems prove to be real time saviors.

4. ...
... It improves the quality of customer service:

As a matter of fact, the agents working in a company that uses an IVR are more proficient at solving specific problems and meeting specific needs of the customers that they are assigned. This results in an increase in customer service efficiency.

5. It boosts the inbound call capacity:

With the aid of IVR, more calls can be answered simultaneously. Unlike the traditional reception, where there is a flurry of please holds or funky hold music while customers await transfer, IVR technology encourages a speedy problem resolution. It allows for a higher call volume and eliminates the need for additional reception staff, and its low cost means a higher ROI.

KEYWORDS: live chat,free chat,free chat box,free live chat,chat in website,live chat software,free live chat software,live chat for website,free live chat,website to chat,free website live chat app,live chat support,website with live chat,live chat support on website,chat support for website,live chat software free,live chat software for website free,hired chat agents,hire live chat agent,hire chat support agents,live chat agent,live chat agents,free live chat support,add chat to your website,website for free,website chat plugin,wordpress,ecommerce website chat plugin,embed chat into website,live chat for your website,live chat support website,live chat on your website,website monitoring,live website monitoring,website monitoring tool free

Source: https://www.livechatagent.com/incredible-benefits-ivr-technology-2/

More About the Author

24/7 Live Chat Agent for your website, Live Chat Software for website. Use live chat for lead generation, customer support, sales and post sales support.

Total Views: 219Word Count: 382See All articles From Author

Add Comment

Business Articles

1. Mend Associations Via The Help Of Psychics Melbourne
Author: Brenda Pattison

2. Freely Psychic Studying On The Internet
Author: Lavon Thurston

3. Psychic Growth: Imagination, Patience, Practice, Dedication & Intent
Author: Winfred Hillyard

4. The #1 Purpose I Individually Favor And Recommend Psychic Supply
Author: Alica Woolley

5. Psychics In Business: Making Use Of Metaphysics To Business Post 1
Author: Sherryl Daigre

6. How Do I Inform If A Psychic Is Real? The Easy Way To Test If A Psychic Is Good
Author: Carmon Langley

7. A Reside Psychic Can Unravel The Foibles Of Lifestyle
Author: Warren Prenzel

8. Psychic Ability For Newcomers - Begin Here If You Want To Become Psychic
Author: Kendrick Bachmeier

9. Psychic Zodiac Signs - Which One Is Most Psychic?
Author: Rico Phelan

10. Growing Up With A Psychic Medium Mother
Author: Jacinto Hodges

11. Psychic Mediums: Can A Psychic Medium Forecast An Oil Spill?
Author: Helen Lewandowski

12. Psychic Good Luck And Very Best Fortune
Author: Jerri Way

13. Psychic Medium - How To Know When Your Guardian Angels Are Trying To Assist You
Author: Caitlyn Gepp

14. How To Find The Right Women's Fashion Outfits
Author: nz

15. How To Trade Scrap Metal For Cash Near You
Author: houstonscrapmetal

Login To Account
Login Email:
Forgot Password?
New User?
Sign Up Newsletter
Email Address: