123ArticleOnline Logo
Welcome to 123ArticleOnline.com!
ALL >> Business >> View Article

Incredible Benefits Of Ivr Technolgy: I

By Author: Surabhi Joshi
Total Articles: 125
Comment this article

As mentioned earlier IVR technology refers to an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient. IVR is a simple and efficacious system that will significantly reduce costs and increase efficiency within any company. It has to offer a number of benefits to the organizations employing it. Some of those benefits have been listed below:

1. It helps attain valuable information about your customers:

IVR technology helps collect information about customer’s needs and transfer calls to the most appropriate agent or department depending on their IVR input. Making use of technology to direct calls, reduces the probability of the caller being transferred to the wrong agent or department, hence, increasing the efficacy of the entire system.


2. It aids in an increased productivity:

Directing callers to the perfect department or agent to address their issues exempts the wastage of time. It also means that there won’t be any sort of confusion in finding the right answer or transferring the caller around for a query resolution. Thus, it would lead to more problems being solved in lesser time.


3. It has a provision for personalized greetings:

IVR technology allows you to record any sort of personalized greeting you want, and include the appropriate prompts to transfer callers to the corresponding department.


4. It exempts any sort of errors:

Since an IVR system does not require a receptionist for answering your calls, so, there is no chance that in the hundreds of calls received daily, a couple of them will wind up in the wrong place. Error exemption is yet another benefit provided by an IVR auto attendant.


5. It allows the usage of pre- recorded messages:

Its not always preferable to use your own voice on the IVR. In such cases, you can use pre-recorded IVR messages to make your task easier.

KEYWORDS: live chat,free chat,free chat box,free live chat,chat in website,live chat software,free live chat software,live chat for website,free live chat,website to chat,free website live chat app,live chat support,website with live chat,live chat support on website,chat support for website,live chat software free,live chat software for website free,hired chat agents,hire live chat agent,hire chat support agents,live chat agent,live chat agents,free live chat support,add chat to your website,website for free,website chat plugin,wordpress,ecommerce website chat plugin,embed chat into website,live chat for your website,live chat support website,live chat on your website,website monitoring,live website monitoring,website monitoring tool free

Source: https://www.livechatagent.com/benefits-ivr-technology/

More About the Author

24/7 Live Chat Agent for your website, Live Chat Software for website. Use live chat for lead generation, customer support, sales and post sales support.

Total Views: 181Word Count: 391See All articles From Author

Add Comment

Business Articles

1. Specialty Dock Levelers And Their Applications
Author: Southern Dock Products

2. Loading Dock Equipment Upgrades In Austin, Texas
Author: Southern Dock Products

3. Applications Of Loading Dock Levelers
Author: Southern Dock Products

4. Pr Professionals And Their Role
Author: The Yellow Coin Communication Pvt. Ltd.

5. Pr Jobs When Social Media Is Your Field
Author: The Yellow Coin Communication Pvt. Ltd.

6. How To Master Jira: An Extensive Guide
Author: Christian Lane

7. What You Need To Remember When Hiring A Skip Bin
Author: Marsin Mackle

8. List Of Pr Activities
Author: The Yellow Coin Communication Pvt. Ltd.

9. Further Enlargement The Most Declare Gst Yearly Come Back And Gst Review
Author: advisesonu

10. Trading Options Around Earnings Season Can Help A Trader To Make More Profits!
Author: Phil Hughes

11. Why Vines Mini Golf In Swan Valley Is Quite Popular Than Others?
Author: Carly Odgers

12. Go Portable When You Buy Used Macbook Air For Sale
Author: Amato Cole

13. Advantages Of Induction Cooktop
Author: admin

14. Focus On Expansion And Coverage
Author: The Yellow Coin Communication Pvt. Ltd.

15. Things To Consider Before Selecting The Swan Valley Accommodation
Author: Carly Odgers

Login To Account
Login Email:
Password:
Forgot Password?
New User?
Sign Up Newsletter
Email Address: