123ArticleOnline Logo
Welcome to 123ArticleOnline.com!
ALL >> Business >> View Article

Benefits Of Co- Browse Technology: Iii

Profile Picture
By Author: Surabhi Joshi
Total Articles: 228
Comment this article
Facebook ShareTwitter ShareGoogle+ ShareTwitter Share

1. Increased grade of customer engagement:

An increased grade of customer engagement is one more benefit offered by co- browse technology. Co-browsing teaches customers how to do things rapidly and effectively. Moreover, proactive invitations to shop together drive customer engagement, giving agents the ability to make offers, answer questions, and provide the help needed to close more sales as actively engaged customers convert. Co-browsing feature is of potential use to serve the customers that aren’t tech savvy.

2. Boosted e-commerce sales:

Co- browsing is not just meant for instant query resolution or instant guidance through the purchase process. In fact, agents engaged in a co-shopping session can be trained to up-sell, cross-sell, and encourage opt-in for future sales opportunities. These offers may include joining a mailing list, connecting on social media, subscribing newsletters and more.

3. Identify the weak points and help in customer service improvement:

Co-browsing can actually be used to monitor or keep a track of customer queries through screen shots of issues. These screen shots can be used for knowledge base, training, or bug fixes. It helps companies maintain real-time visibility into the customer experience and further assist in improving the customer service.

4. Enhanced buyer experience:

According to a study conducted by Forester, co-browsing has the highest customer satisfaction ratings of any customer support tool. The study shows that live-assist communication channels like phone, chat, co-browse have much higher satisfaction ratings than asynchronous electronic channels such as email, web self-service. Satisfaction ratings as stated by the above mentioned study are as follows: phone (74%), chat (69%), co-browse (78%), email (54%), and web self-service (47%). Thus, the study clearly proves that with co-browsing the customer achieves another level of customer service. Many a times it is seen that the customers ask the agent to co-browse because they understand that co-browsing will easily resolve the issue that too faster.

KEYWORDS: live chat,free chat,free chat box,free live chat,chat in website,live chat software,free live chat software,live chat for website,free live chat,website to chat,free website live chat app,live chat support,website with live chat,live chat support on website,chat support for website,live chat software free,live chat software for website free,hired chat agents,hire live chat agent,hire chat support agents,live chat agent,live chat agents,free live chat support,add chat to your website,website for free,website chat plugin,wordpress,ecommerce website chat plugin,embed chat into website,live chat for your website,live chat support website,live chat on your website,website monitoring,live website monitoring,website monitoring tool free

Source: https://www.livechatagent.com/benefits-co-browse-technology-iii/

More About the Author

24/7 Live Chat Agent for your website, Live Chat Software for website. Use live chat for lead generation, customer support, sales and post sales support.

Total Views: 207Word Count: 396See All articles From Author

Add Comment

Business Articles

1. A Warning To Kids Who Want To File Their Own Tax Return
Author: Leon A. Elwell

2. Redefining Customer Feedback To Boost Sales
Author: Shalabh Mathur

3. Affiliate Marketing – Generating Leads And Driving Business
Author: Shalabh Mathur

4. Ways To Use For Usda Home Loans Pennsylvania
Author: Vikram Kumar

5. Why To Settle On Usda Home Loans Over Other Home Loans
Author: Vikram Kumar

6. Best Ways To Urge The Simplest Mortgage Rates
Author: Vikram Kumar

7. Some Essential Facts To Think About About Usda Loans
Author: Vikram Kumar

8. Usda Home Loans In Maryland And Virginia
Author: Vikram Kumar

9. Move In To Your Dream Home Financed By Usda Home Loans Minnesota
Author: Vikram Kumar

10. Virtual Number – One Number, Many Benefits
Author: voxbaysolutions

11. Background Screening Lacks Basic Infrastructure In India
Author: Amit Singh

12. Cloud Telephony Solutions For Educational Institutions
Author: voxbaysolutions

13. Is School Franchising In India Right For You?
Author: Drishti

14. Laser Engraving Showing Its Magic In The Entertainment World
Author: Steven Glassner

15. Quickbooks Uk Pro Hosted In The Cloud- Quickbooks 2020, Perfonec
Author: Akansha Surana

Login To Account
Login Email:
Forgot Password?
New User?
Sign Up Newsletter
Email Address: