123ArticleOnline Logo
Welcome to 123ArticleOnline.com!
ALL >> Business >> View Article

Benefits Of Co- Browse Technology: Iii

Profile Picture
By Author: Surabhi Joshi
Total Articles: 180
Comment this article
Facebook ShareTwitter ShareGoogle+ ShareTwitter Share

1. Increased grade of customer engagement:

An increased grade of customer engagement is one more benefit offered by co- browse technology. Co-browsing teaches customers how to do things rapidly and effectively. Moreover, proactive invitations to shop together drive customer engagement, giving agents the ability to make offers, answer questions, and provide the help needed to close more sales as actively engaged customers convert. Co-browsing feature is of potential use to serve the customers that aren’t tech savvy.


2. Boosted e-commerce sales:

Co- browsing is not just meant for instant query resolution or instant guidance through the purchase process. In fact, agents engaged in a co-shopping session can be trained to up-sell, cross-sell, and encourage opt-in for future sales opportunities. These offers may include joining a mailing list, connecting on social media, subscribing newsletters and more.


3. Identify the weak points and help in customer service improvement:

Co-browsing can actually be used to monitor or keep a track of customer queries through screen shots of issues. These screen shots can be used for knowledge base, training, or bug fixes. It helps companies maintain real-time visibility into the customer experience and further assist in improving the customer service.


4. Enhanced buyer experience:

According to a study conducted by Forester, co-browsing has the highest customer satisfaction ratings of any customer support tool. The study shows that live-assist communication channels like phone, chat, co-browse have much higher satisfaction ratings than asynchronous electronic channels such as email, web self-service. Satisfaction ratings as stated by the above mentioned study are as follows: phone (74%), chat (69%), co-browse (78%), email (54%), and web self-service (47%). Thus, the study clearly proves that with co-browsing the customer achieves another level of customer service. Many a times it is seen that the customers ask the agent to co-browse because they understand that co-browsing will easily resolve the issue that too faster.


KEYWORDS: live chat,free chat,free chat box,free live chat,chat in website,live chat software,free live chat software,live chat for website,free live chat,website to chat,free website live chat app,live chat support,website with live chat,live chat support on website,chat support for website,live chat software free,live chat software for website free,hired chat agents,hire live chat agent,hire chat support agents,live chat agent,live chat agents,free live chat support,add chat to your website,website for free,website chat plugin,wordpress,ecommerce website chat plugin,embed chat into website,live chat for your website,live chat support website,live chat on your website,website monitoring,live website monitoring,website monitoring tool free


Source: https://www.livechatagent.com/benefits-co-browse-technology-iii/

More About the Author

24/7 Live Chat Agent for your website, Live Chat Software for website. Use live chat for lead generation, customer support, sales and post sales support.

Total Views: 196Word Count: 396See All articles From Author

Add Comment

Business Articles

1. How To Find Cheap International Flights Ticket
Author: How To Find Cheap International Flights Ticket

2. Tips For Choosing The Right Iphone Repair Service Centre
Author: Keyur Patel

3. Spit Roast Caterers Sydney’s Tips To Throw A Rocking Corporate Party
Author: Mario Sazos

4. Object Oriented Programming Language
Author: Object Oriented Programming Language

5. We Produce Pre-roll Packaging Use Quality Material
Author: Jeff Parker

6. Tips To Increase Resilience In Your Workforce
Author: Edmund Brunetti

7. Guide To Know About The Top Leading Cement Brand In India - Wonder Cement
Author: Nirav Dedhia

8. Textile Fabrics Market Business Overview, Challenges, Opportunities, Trends And Analysis By 2025
Author: Market Research Future

9. Elite League Of Innovative Entrepreneurs, 2019
Author: CIOLook

10. Top 5 Lead Generation Strategies For A Highly Successful Business
Author: Surabhi Joshi

11. Dressy Tunic Tops To Wear With Leggings: The Mature Way To Pull Off The Legging Look
Author: Katie Kutsunis

12. Silicone Coating Market New Industry Research On Present State & Future Growth Prospects By 2025
Author: Market Research Future

13. Hire Professional Hair And Makeup Services In Key West
Author: Hire Professional Hair And Makeup Services in Key

14. Choosing Family Activities For The Summer
Author: Mark Luke

15. Rehabilitation Centers Near Me
Author: Rehabilitation centers near me

Login To Account
Login Email:
Password:
Forgot Password?
New User?
Sign Up Newsletter
Email Address: