123ArticleOnline Logo
Welcome to 123ArticleOnline.com!
ALL >> Business >> View Article

Benefits Of Co- Browse Technology: I

By Author: Surabhi Joshi
Total Articles: 125
Comment this article

By now all of you are quite familiar with co- browse technology. Apart from being a great tool for the success of a website, it offers a number of benefits to the companies and sites inculcating this technology. Some of those benefits have been mentioned below:

1. It improves support accuracy:

Co- browse technology helps to improve support accuracy by seeing exactly what the customer is seeing. Through screen sharing you can actually see what steps he is taking, what errors he is getting, reasons responsible for that error and more. Co- browsing helps ensure complete resolution as you’ll be solving the issue together with your customer.


2. Higher conversion rate:

Co-browsing lets the agents have a look at the customer’s browser tab to guide them through your website and support them with the buying process. Resolving purchase related queries during this process helps clarify their purchasing decision which results in higher conversion rates and thus higher revenue per call.


3. Increased customer contentment:

The attention span of visitors is very short and so is their patience level when they are online. So, they appreciate being helped quickly and efficiently, and having their issues resolved instantly. Most communications channels available show that customers demand fast fixes for their problems. Co- browsing is one such technology that can be used to provide quick fixes to customers’ problems. Companies can successfully meet their customers’ expectations by using such services that provide fast customer service.


4. Reduction in call handling time:

Another advantage or benefit that co- browsing offers is the reduction in call-handling time. This further increases agent utilization and reduces costs. Co- browsing involves sharing screen space online and being able to have a look at the customer’s screen which results in more involved and motivated agents. In other words, this technology actually helps to shave off all the time spent articulating what is on the screen, what the customer did previously, and what the customer should do next as it makes chats and calls more efficacious.


KEYWORDS: live chat,free chat,free chat box,free live chat,chat in website,live chat software,free live chat software,live chat for website,free live chat,website to chat,free website live chat app,live chat support,website with live chat,live chat support on website,chat support for website,live chat software free,live chat software for website free,hired chat agents,hire live chat agent,hire chat support agents,live chat agent,live chat agents,free live chat support,add chat to your website,website for free,website chat plugin,wordpress,ecommerce website chat plugin,embed chat into website,live chat for your website,live chat support website,live chat on your website,website monitoring,live website monitoring,website monitoring tool free


Source: https://www.livechatagent.com/benefits-of-co-browse-technology/

More About the Author

24/7 Live Chat Agent for your website, Live Chat Software for website. Use live chat for lead generation, customer support, sales and post sales support.

Total Views: 15Word Count: 420See All articles From Author

Add Comment

Business Articles

1. Specialty Dock Levelers And Their Applications
Author: Southern Dock Products

2. Loading Dock Equipment Upgrades In Austin, Texas
Author: Southern Dock Products

3. Applications Of Loading Dock Levelers
Author: Southern Dock Products

4. Pr Professionals And Their Role
Author: The Yellow Coin Communication Pvt. Ltd.

5. Pr Jobs When Social Media Is Your Field
Author: The Yellow Coin Communication Pvt. Ltd.

6. How To Master Jira: An Extensive Guide
Author: Christian Lane

7. What You Need To Remember When Hiring A Skip Bin
Author: Marsin Mackle

8. List Of Pr Activities
Author: The Yellow Coin Communication Pvt. Ltd.

9. Further Enlargement The Most Declare Gst Yearly Come Back And Gst Review
Author: advisesonu

10. Trading Options Around Earnings Season Can Help A Trader To Make More Profits!
Author: Phil Hughes

11. Why Vines Mini Golf In Swan Valley Is Quite Popular Than Others?
Author: Carly Odgers

12. Go Portable When You Buy Used Macbook Air For Sale
Author: Amato Cole

13. Advantages Of Induction Cooktop
Author: admin

14. Focus On Expansion And Coverage
Author: The Yellow Coin Communication Pvt. Ltd.

15. Things To Consider Before Selecting The Swan Valley Accommodation
Author: Carly Odgers

Login To Account
Login Email:
Password:
Forgot Password?
New User?
Sign Up Newsletter
Email Address: