ALL >> Business >> View Article
Benefits Of Co- Browse Technology: I
By now all of you are quite familiar with co- browse technology. Apart from being a great tool for the success of a website, it offers a number of benefits to the companies and sites inculcating this technology. Some of those benefits have been mentioned below:
1. It improves support accuracy:
Co- browse technology helps to improve support accuracy by seeing exactly what the customer is seeing. Through screen sharing you can actually see what steps he is taking, what errors he is getting, reasons responsible for that error and more. Co- browsing helps ensure complete resolution as you’ll be solving the issue together with your customer.
2. Higher conversion rate:
Co-browsing lets the agents have a look at the customer’s browser tab to guide them through your website and support them with the buying process. Resolving purchase related queries during this process helps clarify their purchasing decision which results in higher conversion rates and thus higher revenue per call.
3. Increased customer contentment:
The attention span of visitors is very short and so is their ...
... patience level when they are online. So, they appreciate being helped quickly and efficiently, and having their issues resolved instantly. Most communications channels available show that customers demand fast fixes for their problems. Co- browsing is one such technology that can be used to provide quick fixes to customers’ problems. Companies can successfully meet their customers’ expectations by using such services that provide fast customer service.
4. Reduction in call handling time:
Another advantage or benefit that co- browsing offers is the reduction in call-handling time. This further increases agent utilization and reduces costs. Co- browsing involves sharing screen space online and being able to have a look at the customer’s screen which results in more involved and motivated agents. In other words, this technology actually helps to shave off all the time spent articulating what is on the screen, what the customer did previously, and what the customer should do next as it makes chats and calls more efficacious.
KEYWORDS: live chat,free chat,free chat box,free live chat,chat in website,live chat software,free live chat software,live chat for website,free live chat,website to chat,free website live chat app,live chat support,website with live chat,live chat support on website,chat support for website,live chat software free,live chat software for website free,hired chat agents,hire live chat agent,hire chat support agents,live chat agent,live chat agents,free live chat support,add chat to your website,website for free,website chat plugin,wordpress,ecommerce website chat plugin,embed chat into website,live chat for your website,live chat support website,live chat on your website,website monitoring,live website monitoring,website monitoring tool free
24/7 Live Chat Agent for your website, Live Chat Software for website. Use live chat for lead generation, customer support, sales and post sales support.
Business Articles1. Best Property Preservation Updating Services In Alabama
Author: RPR Services
2. Expansion Of Photoresist & Photoresist Ancillaries Market Will Remain Close To Being Stagnant Through 2025
Author: Jack Martin
3. 6 Easy Ways To Protect Your Home From Burglaries
Author: AYS System
4. Difc Investment Crowdfunding Business License - 10 Leaves
5. How To Find The Most Profitable On-demand Business With Uber Clone App
Author: Maria Smith
6. How Does The Uber Clone App Work? How Do I Choose The Best Uber Clone Script?
Author: Uber clone scipt
7. How To Obtain Fssc 22000 Certification In 5 Simple Steps
8. Best Playschool Franchise - iris florets
9. 2507 Super Duplex Round Bars
Author: chhajed alloys
10. Why Do Businesses Opt For Commercial Housekeeping Services?
Author: Tuskers India
11. Benefits Of Outsourcing Housekeeping Services
Author: Tuskers India
12. Specific Details Regarding Frp Pipes
Author: D CHEL OIL AND GAS
13. Why Are On-demand Home Services Apps The Next Big Thing In The Business World?
Author: Lilac Homier
14. Same Day Payday Loans For Cash Advance For Your Convenience
Author: Amy Jones
15. Specific Details Regarding Forged Circles And Forged Rings
Author: kanak metal & alloys