123ArticleOnline Logo
Welcome to 123ArticleOnline.com!
ALL >> Business >> View Article

All You Need To Know About Co- Browsing

Profile Picture
By Author: Surabhi Joshi
Total Articles: 170
Comment this article
Facebook ShareTwitter ShareGoogle+ ShareTwitter Share

Co-browsing, in context of web browsing refers to joint navigation through the world wide web by two/ more people accessing the same web pages at same time. Complete co-browsing supports automatic synchronization of the browsers’ state and content, including frames, portlets, or even content of the form fields and controls. Various tools are employed for this purpose some of which can even identify complex media objects such as audio and video players and offer capability of synchronous playback with start/pause/stop functionality.


Co browsing is a short form of collaborative browsing. It is a software-enabled technique that allows someone in an enterprise contact center to interact with a customer by using the customer’s web browser to show them something. In case of a B2B scenario, it can actually be used ease out the complex purchasing process for the customers. For instance, a B2B customer facing difficulty placing an order could call a customer service representative who could then show the customer how to use the ordering pages by sharing screen on the desktop or whatever device is being used. Collaborative ...
... browsing may include e-mail, fax, regular telephone, and internet phone contact as part of an interaction.

Co-browsing has so far evolved to support a full user web experience. It has come up as a great tool for customer service and support teams. You need to keep the following points in your mind while considering a co- browsing solution for your business:

i) co-browsing solutions must be offered in a seamless manner irrespective of the communication channel the customer initiates the conversation from.

ii) solutions that cannot share critical information that exists outside of the browser will inhibit the experience your customers expect.

iii) co-browsing technology that mandates tagging each and every page that a customer may want to share may be a technical challenge and, in many cases, not feasible.

iv) co-browse solutions that share a browser experience may help with simple web page based content but are not capable of extending to view the rich content on every web page, so make sure that all viewers are seeing the same and synchronized content.

KEYWORDS: live chat,free chat,free chat box,free live chat,chat in website,live chat software,free live chat software,live chat for website,free live chat,website to chat,free website live chat app,live chat support,website with live chat,live chat support on website,chat support for website,live chat software free,live chat software for website free,hired chat agents,hire live chat agent,hire chat support agents,live chat agent,live chat agents,free live chat support,add chat to your website,website for free,website chat plugin,wordpress,ecommerce website chat plugin,embed chat into website,live chat for your website,live chat support website,live chat on your website,website monitoring,live website monitoring,website monitoring tool free


Source: https://www.livechatagent.com/co-browsing-for-businesses/

More About the Author

24/7 Live Chat Agent for your website, Live Chat Software for website. Use live chat for lead generation, customer support, sales and post sales support.

Total Views: 190Word Count: 439See All articles From Author

Add Comment

Business Articles

1. How To Choose The Right Franchise
Author: Sparkleminds

2. Things You Need To Know About Buying Wordpress Hosting
Author: jaysurya

3. What Do You Understand By Web Hosting For Sale?
Author: jaysurya

4. The Best Mass Gainers For Different Types Of Muscle Gains
Author: probilder

5. Can Nutrex Lipo 6 Black Natural And Nutrex Lipo6 Black Ultra Concentrate Help You Lose Weight?
Author: probilder

6. Buy Real And Cheap Youtube Views
Author: Daniel Jones

7. What Are The Characteristics Of Effective Communication?
Author: Charles

8. Company Set Up With Bank Account Can Help You Get A Bank Loan Easily!
Author: TBA Associate

9. Best Gel And Foam Cushions Deliver Great Comfort And Support!
Author: Kelvin Thomas

10. Combo X70 Impels Balaji Construction’s M-sand Journey In Omerga, Maharashtra
Author: cdeasia

11. How To Use Proof Alcohol For Sterilization?
Author: Andrew Winslow

12. What Are The Significance Of Poly(methyl Methacrylate) Microspheres?
Author: Alpha Nanotech

13. Acknowledge The Major Changes In Brc Food Issue 9
Author: john

14. Advantages Of Maverick 88 Heat Shield
Author: Slade Street Tactical

15. Remington 870 Heat Shield Magpul: Try Out For An Impressive Experience
Author: Slade Street Tactical

Login To Account
Login Email:
Password:
Forgot Password?
New User?
Sign Up Newsletter
Email Address: