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Intense Technologies-customer Experience Management, Customer Communications Management

By Author: INTENSE TECHNOLOGIES
Total Articles: 1

Intense Technologies produces software products, designed for digital business transformation. Our Cloud-based Platform is designed to seamlessly integrate with clients’ existing systems.
We Serve Banking and Financial sector,Insurance,Government,Communications and Media,Energy and Utilities,Manufacturing
We help our clients with Business Process Management , Robotic Process Automation
Digital Transformation, Customer Experience Management, Digital Customer Engagement Banking

We have Customers in 45+ countries across 4 continents. We hold 70% market share in the Indian telecom industry and 10+ years of experience in the telecom and insurance industries

Solutions : Customer Onboarding, Customer Communications Management, Customer Engagement Hub, Financial Reconciliation, Customer Identity Management,B2B Customer Experience, Modernize Order Management,Omni-Channel Customer Experience

We help onboard millions of customers daily, and maintain a database of 500 million Customers


Customer Experience Management
UniServe™ NXT platform makes it easy for your customers to do business with you

Does your enterprise wish to improve customer satisfaction? Use our software platform to learn more about your customers and put that knowledge to use. Our platform operates not only on customer data, it puts that data to work generating value.
Our team serves customers in 45+ countries across 4 continents. We enjoy a 70% market share in the Indian telecom industry. More than 10+ years of experience in the telecom and insurance industries establishes the value of our award-winning product portfolio.
Today, we help onboard millions of customers daily, and maintain a customer database of 500 million individuals across our engagements.
Improve NPS
Deliver experiences that your customers love. Reward customer interaction with your brand through multiple physical and digital channels. Send contextual messages using customer preferences as source data.
Execute Customer Journey
UniServe™ NXT helps you automate the customer journey. Create a seamless sales funnel and the lifetime value of each customer. Our analytics capabilities help you implement transaction intelligence into your business processes.
Give Control
Empower customers with greater control. Enabling new digital business models by linking interactions of physical and digital sales channels. Expose business processes using intuitive web application portals and gather information with intelligent analytics.
Offer bundled services to drive Unified Brand Experience
The UniServe™ NXT Platform lets you enjoy the flexibility of bundling services across multiple lines of business. We help you modernize existing order management systems. Reduce your order fallout rate by streamlining processes and delivering a consistent order management experience across multiple channels
Onboard customers 50% faster
UniServe™ NXT enables end-to-end digitalization of customer onboarding. This results in reduced customer acquisition costs, market share gains, and better compliance with KYC regulations. Use our accurate data capture capabilities to elevate customer experience.
Gain valuable Customer Insights
The UniServe™ NXT platform makes it easy to unify customer information spread across multiple systems. Generate a single, unified view of each customer and establish a single corresponding identity using our platform. This helps you personalize customer experience while improving revenues through contextual campaigning
Contextual Customer Engagement through a centralized communication hub
UniServe™ NXT offers a pre-built solution that acts as a centralized engine for delivering communications to customers across multiple digital channels in a consistent manner. You can have complete control over customer-directed communications throughout your various departments. This reduces the chance of miscommunication and improves customer experiences vastly.
Expose Business Processes to your Customers
Intuitive B2C and B2B customer experience portals and mobile apps give the freedom to your customers to interact with you. Use DIY analytics with personalized address book and dashboard to reduce customer service costs and improve revenues through targeted messaging.

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