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Top 5 Things To Look For In A Managed Service Provider

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By Author: Richard Johnson
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The IT environment has become increasingly complex; many in-house teams struggle to keep up with all the management and administration tasks required. It’s become much more cost effective to take advantage of the services of a managed service provider.

When looking for managed service providers around Melbourne you need to be aware that many inexperienced internet companies offer managed services, most will offer a list of services they provide and a fixed price. It is important that you have a managed service provider (MSP) that can not only to support your technical issues, but support your business requirements too.

These are the top five things to look for in a MSP:

1. Do they ask a lot of Questions

A good managed service provider will ask you a lot of questions to get a good understanding of your business and also to understand how you go about running your business. They need to understand about your operation and strategic objective. They will want to see your full business plan.

They will evaluate your Business

Before doing anything else a good MSP will evaluate your IT environment
They will access which of your business processes are critical and those that are unnecessary or obsolete
They will find out about your risk tolerance and note any gaps in your security. This will include networking and security tools
Find any bottlenecks or inefficiencies
Evaluate your hardware, different applications and systems
They will look for analytic applications and your ability to use them

The objective is not to sell you any tool or equipment, but it is designed to ensure your IT environment is strong and large enough to meet your present and short term future needs.

2. Assessment

They will access your in-house resources and the skill of your employees. This will help them determine which areas and responsibilities they will need to address. They will also need to reach a working understanding with your team. They’re not their replacement, but are there to support the team and ensure the business operates more effectively and efficiently

3. Technical Support

Highly qualified and experienced managed service providers in Melbourne make use of the most advanced technologies available. This will enable them to monitor and manage your IT concerns remotely and in real time

4. Best Practices

A good MSP follows the accepted industry best practice policies; they always document everything and work to a repeatable system where processes are managed consistently and to the highest possible standard

5. Instil Trust

When you engage a managed service provider, you get a whole team of qualified professional internet engineers whose purpose is to ensure your IT business is efficient, safe and secure. They understand that you need to have complete trust and confidence in the quality of their service, their expertise and discretion.

Price should be your last consideration as you are making a quality investment and need the best MSP


The Internet is becoming so advanced that if makes more sense to use a high quality MSP to look after all your internet technical and security issues. They bring a whole experienced cost effective team into your business and a give you the advantage of the latest technology.

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