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Dynamics 365 For Field Service Automation

By Author: Sam William
Total Articles: 1

Dynamics 365 field service automation is an end to end service experience delivered by Microsoft. MS dynamics have brought forward built-in intelligence products to resolve issues before their occurrence. Dynamics 365 for field service helps in reducing operational costs and deliver world-class onsite experience.
Field service delivered by Microsoft dynamics 365 partner is more than just having the perfect tool for business work process irrespective of your location. With dynamics 365 field service automation, business is able to connect your customers who are the most important assets for any business. With the help of Microsoft dynamics 365 partners, a business can create customer service that can be spanned upon multiple channels, maximize efficiency, and exceed customer’s experience to the mark.

Here are the key features of dynamics 365 filed service automation:

• 360-degree view of the customer:- MS Dynamic’s products is curated in relevancy to target better efficiency and fulfill customer’s demands. With an objective to keep a view on customer and satisfying their demands, organizations need to achieve complete alignment with sales, marketing, customer service, field services, and maintaining perfect customer records.

• Work order management:- Dynamics 365 field service automation helps in enhancing work efficiency which is important for a business to prosper. The service-oriented product creates work orders directly, maintains customer portals, emails, directly from CRM, and tracks SLA, entitlement related cost and invoicing.

• Service contracts:- CRM features service contracts that help in maintaining the warranty and entitles information to organization on each work process.

• Asset and equipment management:- With the help of Microsoft dynamics 365 partners, a business can manage all equipment components for complete visible warranty and service management. It takes care of total revenue and related costs along with maintaining audit history.

• Increases service revenue:- Field automation service leads to increased service revenue by preventing warranty leakage. Organizations enter a new market; maximize technicians, increase upsell/ cross-sell opportunities, and speeds up cash flows.

Automated field service CRM increase field utilization, eliminates duplicate data, and targets to achieve maximum customer satisfaction with its competitive features. Dynamics 365 field automation is about keeping your customers and partners happy by opening multi-channels communication lines, meeting and increasing SLA, and providing active services. Field automation services targets in engaging customers by providing them self-service portals, proactive updates, technician tracking, and ensures positive results at every step.

The MS Dynamics product ensures innovations driven features and services that are easily tailor-made to connect with other efficient apps. Additionally, these dynamic products ensure visibility and monitoring including average time for failure and part performance.
Dynamics 365 field service automation is a cloud-based service offered by MS Dynamics that enables you to detect and maintain add-on applications that can derive maximum customer satisfaction.

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