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Why Is It Beneficial To Outsource To A Bilingual Call Center?

By Author: Jack Matell
Total Articles: 1
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Having a bilingual call center, if not a multilingual one, has become a basic requirement for any organization that's committed to growing their business on a much larger scale internationally. Here are some reasons why it is beneficial to outsource to a bilingual call center instead of resorting to one that uses just the one language:

Wider Reach: Having a bilingual call center instantly boosts the level of reach that can be obtained in your target area or areas. In a lot of countries around the world, most people are more fluent and comfortable in the local language as opposed to the more global alternative. Hence having agents who speak the local language has multipronged benefits:

• Customers form an instant rapport with your agents.
• Customers are more willing to engage and trust.
• Customers do not feel frustrated at having to communicate in a language they are not well versed with or do not know at all.
• Improved customer experience.

This, in turn, increases the bandwidth of your organization giving you access to local markets which would not otherwise be possible with the one language.
Improved Customer Experience

Bilingual call centers are highly appealing to local customers who prefer to speak in their language of choice. On the one hand, there are no longer barriers to communication, and on the other, it is much easier to relay information back and forth without the possibilities of miscommunication or misunderstandings. There is also on a subliminal level, an appreciation of an International company that has taken the time to understand the needs of its customers.
Reduced Overall Costs and Increased Operational Efficiency

The overall cost reduction factor becomes a no-brainer when you consider how hiring 1 bilingual staff is so much more efficient than hiring 2 agents for the purpose of additional language capability. You are able to achieve much more with a smaller, tighter and more cohesive team.
Better Conversion Rates

Customers will always be more willing to purchase from a company representative who appears to care, understand and most important of all, speaks the same language. In an increasingly competitive environment, a customer will just simply walk away to find another provider that ticks all the right checkboxes.
Why Callnovo Should be Your Premier Choice for Bilingual Call Center Outsourcing

Callnovo is a Business Process Outsourcing specialist with niche expertise in the field of multilingual one-stop Call Center Outsourcing. Our field experience of more than 10 years coupled with broad spectrum industry experience means that we understand the competitive demands of today's Call Center environment. Just some of the capabilities that we can offer to you today are:

• Fully trained call center agents who can speak over 20+ languages from all over the world.
• ISO 9001 Quality Certified Processes.
• Technology that's cloud-based and cost-effective covering all modes of communication with your customers (telephone, online chat, IVR, email…etc.)
• 24/7 Availability.
• Confidential IT protection.
• All-inclusive and competitive pricing model.
• Ability to scale up and down with relative ease, and so much more.

Contact us today for your unique custom quote and find out how we can help grow your business. Visit: www.callnovo.com

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